Update ServiceNow Computer
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Update ServiceNow Computer

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The Update ServiceNow Computer action takes the saved query supplied as a trigger (or devices that have been selected in the asset table) with devices fetched by ServiceNow and update those devices' details in ServiceNow.

To configure the Update ServiceNow Computer action, from the Action Library, click Manage CMDB Computer, and then click Update ServiceNow Computer.

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Connection Settings

  1. Use stored credentials from the ServiceNow adapter (required, default: False) - Select this option to use the first connected ServiceNow adapter credentials.
NOTE
To use this option, you must successfully configure a ServiceNow adapter connection.
  1. ServiceNow domain (optional, default: empty) - URL for the ServiceNow admin panel.
NOTE
If Use stored credentials from the ServiceNow adapter is disabled, this field is required.
  1. User name and Password (optional, default: empty) - To connect to ServiceNow, you will need to create a user with action privileges.
NOTE
If Use stored credentials from the ServiceNow adapter is disabled, this fields are required.
  1. Verify SSL (required, default: True) - Verify the SSL certificate offered by the host supplied in ServiceNow domain. For more details, see SSL Trust & CA Settings.
    • If enabled, the SSL certificate offered by the host will be verified against the CA database inside of Axonius. If it fails validation, the connection will fail with an error.
    • If disabled, the SSL certificate offered by the host will not be verified against the CA database inside of Axonius.
  2. HTTPS proxy (optional, default: empty) - A proxy to use when connecting to ServiceNow domain.
    • If supplied, Axonius will utilize the proxy when connecting to the host defined for this connection.
    • If not supplied, Axonius will connect directly to the host defined for this connection.
  3. Instance name (required) - If you are using multiple nodes, choose the Axonius node that is integrated with selected source for this action.

Action Settings

  1. Additional fields (optional, default: empty) - Specify additional fields to be added as part of the ServiceNow computer as key/value pairs in a JSON format. For example: {"field1": "value1", "field2": "value2"}.
    • If supplied, Axonius will add the specified fields and values to the updated computer in ServiceNow. If one of the specified fields is invalid, the request might fail.
    • If not supplied, Axonius will not add any additional fields to the updated computer in ServiceNow.
  2. Axonius to ServiceNow field mapping (optional, default: empty) - Specify additional fields to be added to the ServiceNow computer based on the device's Axonius fields. The input should be key/value pairs in a JSON format. For example: {"axonius_field1":"servicenow_field1", "axonius_field2":"servicenow_field2"}.
    • If supplied, Axonius will add the specified fields and values to the updated computer in ServiceNow. If one of the specified fields is invalid, the request might fail.
    • If not supplied, Axonius will not add any fields to the updated computer in ServiceNow, beyond the default field mapped from Axonius.
  3. Use first IP address only (required, default: False) - Select whether the first IP address to be added to the ServiceNow computer.
    • If enabled, only the device's first IP address will be added to the ServiceNow computer.
    • If disabled, all the device's IP addresses will be added to the ServiceNow computer.
  4. IP addresses delimiter (optional, default: /) - Specify the delimiter to separate between multiple IP addresses added to the ServiceNow computer.
    • If supplied, the specified delimiter will be used to separate between multiple IP addresses added to the ServiceNow computer.
    • If not supplied, the default delimiter will be used to separate between multiple IP addresses added to the ServiceNow computer.
  5. Use first MAC address only (required, default: True) - Select whether the first MAC address to be added to the ServiceNow computer.
    • If enabled, only the device's first MAC address will be added to the ServiceNow computer.
    • If disabled, all the device's MAC addresses will be added to the ServiceNow computer.
  6. MAC addresses delimiter (optional, default: /) - Specify the delimiter to separate between multiple MAC addresses added to the ServiceNow computer.
    • If supplied, the specified delimiter will be used to separate between multiple MAC addresses added to the ServiceNow computer.
    • If not supplied, the default delimiter will be used to separate between multiple MAC addresses added to the ServiceNow computer.



For more details on other Enforcements available actions, see Action Library.
For more details on Enforcement Set configuration, see Enforcement Set configuration.

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