Zendesk Ticket Created

Axonius supports Zendesk Ticket Created as an event in a Workflow.

Users can create Zendesk tickets using the following Enforcement Actions:

• Zendesk - Create Ticket - Creates one ticket in Zendesk for all selected assets or assets returned from the query.
• Zendesk - Create Ticket Per Entity - Creates a ticket in Zendesk for each selected asset or each asset returned from the query.

Whenever a user creates a support ticket in Zendesk, Zendesk creates an event. All Workflows configured with this event are then triggered.

Configuring Zendesk to Send Events to Axonius

Before including the Zendesk Ticket Created event in a Workflow the first time, you need to do the following:

• In the Zendesk adapter - Advanced Configuration, enable the Enable real-time asset updates (Supported events: New Tickets) option.
• Enable events in the Zendesk adapter from System Settings - Workflows Events or from the Workflow Event configuration. The following screen shows enabling events from the System Settings> External Integrations> Workflows Events screen.

Adding the Zendesk Ticket Created Event to the Workflow

Add Zendesk Ticket Created as the triggering Event of a Workflow or as an event anywhere else in the Workflow, where relevant. When this event occurs, the Workflow begins or continues running.

To select the Zendesk Ticket Created event as the Workflow trigger

1. In the Trigger Type pane, under Incident Created or Updated, click the Zendesk Ticket Created tile. The Zendesk Ticket Created configuration opens in the Trigger Type pane.
2. If there is no valid adapter connection or events are not enabled in the adapter, configure a valid adapter connection and/or enable events in the adapter.
3. When events are enabled in a valid adapter connection, the following screen appears:

The Workflow is triggered each time a Zendesk ticket is created. The next node runs on the retrieved ticket.

To select Zendesk Ticket Created as a non-triggering event

1. In the Event pane, under Incident Created or Updated, click the Zendesk Ticket Created tile. The Zendesk Ticket Created configuration opens in the Event pane.
2. If there is no valid adapter connection or events are not enabled in the adapter, configure a valid adapter connection and/or enable events in the adapter.
3. When events are enabled in a valid adapter connection, the following screen appears:

In this case, when a Zendesk ticket is created by the User retrieved from the previous node, an event occurs, and the Workflow continues running.