Email Response Event

Axonius supports Email Message Response as an event in a Workflow, allowing you to trigger or advance a Workflow based on a user's interaction with an interactive email sent by Axonius.

This event is triggered only if it follows an interactive Axonius - Send Email Enforcement Action. An email is considered interactive if it is configured with a list of predefined Responses (in the Create list of predefined responses field) that a recipient can click.

When a response is received via a button click in the email:

• The Workflow begins (if a triggering Event).
• The Workflow continues running (if a non-triggering Event).

You can add a Condition immediately following this Event to dictate the Workflow's path based on the specific response the user clicked.

Adding the Email Message Response Event to a Workflow

Using as the Workflow Trigger

This configuration causes the Workflow to run immediately upon receiving a user's email response.

To select the Email Message Response event as the Workflow trigger

1. In the Trigger Type pane, under Message Response, click the Email Message Response tile.

2. In the dropdown, select the type of asset to be retrieved. Subsequent workflow nodes will run on the selected asset type associated with the user who responded.

The Workflow is triggered each time a user submits a response to the interactive email.

Using as a Non-Triggering Event

This configuration allows an existing running Workflow to pause until a response is received,.

To select Email Message Response as a non-triggering event

1. In the Event pane, under Message Response, click the Email Message Response tile.

📘

Note

This non-triggering event must be immediately preceded by the interactive Axonius - Send Email message Enforcement Action within the same Workflow path.

When a response is received for the interactive email sent by a previous Workflow node, the event occurs, and the Workflow continues running from that point.

Viewing the Event Structure

After selecting the event, you can inspect the data structure of the response notification. These fields are crucial for building Event filters (for triggering events) and subsequent Conditions (for both types of Events) to customize the Workflow logic.

To view the Event fields

• In the Trigger Type or Event configuration panes for the Email Message Response event (see above screens), click Event Fields.

The primary Event fields delivered by the email response notification include:

• Workspace ID - The unique identifier for the email workspace (or "team") where the user performed the interaction and sent the response.
• User ID - The unique identifier for the email user who interacted with the message component (e.g., clicked the button) and thus "sent the response."
• Response - Contains the actual data or value associated with the user's interaction. Its content depends on the type of interactive component (button, select menu, etc.).
• Event date - The date when the email message response event occurred. It's likely a human-readable format derived from an internal timestamp, representing the date the user interacted with the message.
• Event timestamp - The Unix timestamp (number of seconds since January 1, 1970, 00:00:00 UTC) indicating when Axonius successfully received and processed the response notification from email. This timestamp reflects Axonius's internal receipt time, which may differ slightly from when the user actually sent the response due to network latency.