ServiceNow
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ServiceNow

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ServiceNow provides service management software as a service, including IT services management (ITSM), IT operations management (ITOM) and IT business management (ITBM).

The ServiceNow adapter connection requires the following parameters:

  1. ServiceNow Domain – URL for the ServiceNow admin panel
  2. User Name and Password - To connect to ServiceNow, you will need to create a user with action-privileges
  3. Verify SSL – Choose whether to verify the SSL certificate of the server.
  4. HTTPS Proxy (optional) – Connect the adapter to a proxy instead of directly connecting it to the domain.
  5. Choose Instance - If you are using multi-nodes, choose the Axonius node that is integrated with the adapter. By default, the 'Master' Axonius node (instance) is used. For details, see Connecting Additional Axonius Nodes

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Creating a User with Action-Privileges through the Admin Panel

  1. As an administrator, log into the admin panel and go to the User Administration panel.

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2. Click "Users" and then "New". Fill in the details for this user

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  1. Create the user and then search for it in the users screen, to configure it. Click "Edit" to edit the user's attached roles

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  1. Assign the "itil", "rest_api_explorer", "web_service_admin" roles and then click "Save" and finally "Update" to save the user.

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You can also enable Axonius to integrate with ServiceNow to create incidents directly from Axonius. To do this, go to Settings -> Global Settings and select "Use ServiceNow" and "Use ServiceNow Adapter".

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Fill all required fields in the adapter configuration, click save and the ServiceNow adapter is configured.

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