ServiceNow

Overview

ServiceNow provides service management software as a service, including IT services management (ITSM), IT operations management (ITOM), and IT business management (ITBM).

An accurate Configuration Management Database (CMDB) is crucial for your ITSM program. It can often be a single source of truth for tracking and managing IT assets. Axonius collects data across multiple adapters to perform CMDB Reconciliation and Remediation.

Types of Assets Fetched

Cyber & Software Assets

Devices Users Software Roles Groups Tickets Compute Services Load Balancers

Databases Containers Object Storage Permissions

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SaaS Applications

Application Settings Business Applications SaaS Applications

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➡️ Use this adapter (ServiceNow) to fetch updates to tickets that were created by Axonius Enforcement Actions, provided these tickets have not been deleted from Axonius.

➡️ Use the ServiceNow Tickets Fetch adapter, to fetch all tickets from:

• The incidents table
• Any additional tables

Data Retrieved from ServiceNow

Data retrieved from ServiceNow is highly customizable, as each deployment can vary greatly. By default, Axonius connects to the following tables and their child tables.

You can add or remove tables using the adapter Advanced Configuration settings.

Before You Begin

Authentication Methods

You can connect the adapter using either of the following authentication methods:

• Username/Password (Cyber & Software Assets only)
• OAuth with Client ID/Secret (Cyber & Software Assets, SaaS Applications, Identities, Enforcement Actions)

Required Permissions

The following roles and or permissions are required:

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APIs

Axonius uses the following APIs:

• Table API
• IRE API, if the 'Use IdentifyReconcile Discovery Source to create computer' setting is configured

Related Enforcement Actions

Refer to the ServiceNow Related Enforcement Actions.