ServiceNow
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ServiceNow

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ServiceNow provides service management software as a service, including IT services management (ITSM), IT operations management (ITOM) and IT business management (ITBM).

The ServiceNow adapter connection requires the following parameters:

  1. ServiceNow Domain – URL for the ServiceNow admin panel.
  2. User Name and Password - To connect to ServiceNow, you will need to create a user with action-privileges.
  3. Verify SSL – Choose whether to verify the SSL certificate of the server.
  4. HTTPS Proxy (optional) – Connect the adapter to a proxy instead of directly connecting it to the domain.
  5. Choose Instance - If you are using multi-nodes, choose the Axonius node that is integrated with the adapter. By default, the 'Master' Axonius node (instance) is used. For details, see Connecting Additional Axonius Nodes

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Creating a User with Action-Privileges through the Admin Panel

  1. As an administrator, log into the ServiceNow admin panel and go to the User Administration panel.

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2. Click "Users" and then "New". Fill in the details for this user.

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  1. Create the user and then search for it in the users screen, to configure it. Click "Edit" to edit the user's attached roles.

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  1. Assign the "itil", "rest_api_explorer", "web_service_admin" roles and then click "Save" and finally "Update" to save the user.

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Configuring ServiceNow Advanced Settings

To configure the ServiceNow adapter advanced settings, open the ServiceNow Adapter Screen, click Advanced Settings, and then click the ServiceNow Configuration Tab:

  • Fetch Users Data - If enabled, all connections for this adapter will fetch user data and add relevant user fields to the devices (for example: Owner, Assigned To, etc.).
    • The Users table in ServiceNow is a huge table. Therefore, fetching its data requires more time, RAM and CPU from the adapters connections.
    • If this option is unchecked, all connections for this adapter will not fetch any data from the Users table at all. As a result, a lot of ServiceNow device information will be missing.
  • Create Users - If enabled, Axonius will create ServiceNow user entities from the user data fetched from the adapter connections. Users will be created only if you have checked the Fetch Users Data option.
  • Fetch IPs - If enabled, all connections for this adapter will collect information on device IP addresses.
  • Exclude Disposed and Decommissioned Devices - If enabled, all connections for this adapter will not collect information on devices if their status in ServiceNow is 'Disposed' or 'Decommissioned'.
  • Exclude Devices Without IP, MAC and Serial Number - If enabled, all connections for this adapter will only collect information on devices if they have an IP address, MAC address, or serial number.
  • Use CMDB_CI Table Instead Of ALM ASSET Table for Install Status - If enabled, all connections for this adapter will collect the Install Status from the CMDB_CI table.
  • Exclude VMs Tables - If enabled, all connections for this adapter will not collect device assets from tables in ServiceNow that are related to Virtual Machines.

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