• 19 Dec 2022
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Freshservice is a cloud-based IT help desk and service management solution that enables organizations to simplify their IT operations.

Types of Assets Fetched

This adapter fetches the following types of assets:

  • Devices
  • Users


  1. Freshservice Domain (required) – The hostname of the Freshservice server. The hostname field format is '[instance]'.

  2. API Key (required) – Specify the API Key provided by Freshservice.
    To locate your API Key, see Locate API Key.

  3. Verify SSL - Sekect to verify the SSL certificate offered by the value supplied in Freshservice Domain. For more details, see SSL Trust & CA Settings.

  4. HTTPS Proxy (optional) - A proxy to use when connecting to the value supplied in Freshservice Domain.

  5. For details on the common adapter connection parameters and buttons, see Adding a New Adapter Connection.


Advanced Settings


From Version 4.6, Advanced settings can either apply for all connections for this adapter, or you can set different advanced settings with different scheduling for a specific connection, refer to ​Advanced Configuration for Adapters.

  1. Freshservice asset type Include list (optional, default: Computer) - Specify a comma-separated list of Freshservice asset types.
    • If supplied, all connections for this adapter will only fetch devices whose asset type is any of the comma-separated list of Freshservice CI types that have been defined in this field.
    • If not supplied, all connections for this adapter will fetch devices with any Freshservice asset type.
  2. Fetch installed software - Select to fetch installed software.
  3. Fetch disabled users - Select to fetch disabled users. This setting is relevant only if one of the Fetch ___ as Users settings is selected.
  4. Fetch devices (optional, default: true) - Select to fetch devices.
  5. Fetch Agent as Users - Select to fetch agents as users.
  6. Fetch Requesters as Users - Select to fetch requestors as users.
  7. Fetch Assets as Users - Select to fetch assets as users.

For details on general advanced settings under the Adapter Configuration tab, see Adapter Advanced Settings.

Locate API Key

To locate your API Key

  1. Log in to your Support Portal.
  2. Click on your profile picture on the top right corner of your portal.
  3. Go to the Profile Settings page. Your API Key is displayed below the Change Password section on the right side.

What's Next
Changing your password will log you out immediately. Use the new password to log back in.
First name must have atleast 2 characters. Numbers and special characters are not allowed.
Last name must have atleast 1 characters. Numbers and special characters are not allowed.
Enter a valid email
Enter a valid password
Your profile has been successfully updated.