Freshservice
  • 24 Mar 2022
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Freshservice

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Freshservice is a cloud-based IT help desk and service management solution that enables organizations to simplify their IT operations.

Parameters

  1. Freshservice Domain (required) – The hostname of the Freshservice server. The hostname field format is '[instance].freshservice.com'.
  2. API Key (required) – Specify the API Key provided by Freshservice.
  3. Verify SSL (required, default: False) - Verify the SSL certificate offered by the value supplied in Freshservice Domain. For more details, see SSL Trust & CA Settings.
    • If enabled, the SSL certificate offered by the value supplied in Freshservice Domain will be verified against the CA database inside of Axonius. If the SSL certificate can not be validated against the CA database inside of Axonius, the connection will fail with an error.
    • If disabled, the SSL certificate offered by the value supplied in Freshservice Domain will not be verified against the CA database inside of Axonius.
  4. HTTPS Proxy (optional, default: empty) - A proxy to use when connecting to the value supplied in Freshservice Domain.
    • If supplied, Axonius will utilize the proxy when connecting to the value supplied in Freshservice Domain.
    • If not supplied, Axonius will connect directly to the value supplied in Freshservice Domain.
  5. For details on the common adapter connection parameters and buttons, see Adding a New Adapter Connection.

Freshservice.png

Advanced Settings

Note:

Advanced settings can either apply for all connections for this adapter, or you can set different advanced settings with different scheduling for a specific connection, refer to ​Advanced Configuration for Adapters

  1. Freshservice asset type Include list (optional, default: Computer) - Specify a comma-separated list of Freshservice asset types.
    • If supplied, all connections for this adapter will only fetch devices whose asset type is any of the comma-separated list of Freshservice CI types that have been defined in this field.
    • If not supplied, all connections for this adapter will fetch devices with any Freshservice asset type.
Note

For details on general advanced settings under the Adapter Configuration tab, see Adapter Advanced Settings.


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