- 23 Jul 2023
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Freshservice
- Updated on 23 Jul 2023
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Freshservice is a cloud-based IT help desk and service management solution that enables organizations to simplify their IT operations.
Related Enforcement Actions
- Freshservice - Create Ticket
- Freshservice - Create Ticket per Asset
- Freshservice - Create Assets
- Freshservice - Update Assets
Types of Assets Fetched
This adapter fetches the following types of assets:
- Devices
- Users
- SaaS data
Parameters
Freshservice Domain (required) – The hostname of the Freshservice server. The hostname field format is '[instance].freshservice.com'.
API Key (required) – Specify the API Key provided by Freshservice.
To locate your API Key, see Locate API Key.Throttle API Requests - Select this option to only use 90% of the API total rate limit bandwidth. For example: If a customer has 3000 total API calls allowed per hour, axonius will only produce 2700 calls, and leave the remaining 10% available.
Verify SSL - Select whether to verify the SSL certificate of the server against the CA database inside of Axonius. For more details, see SSL Trust & CA Settings.
HTTPS Proxy (optional) - Connect the adapter to a proxy instead of directly connecting it to the domain.
To learn more about common adapter connection parameters and buttons, see Adding a New Adapter Connection.
Advanced Settings
Advanced settings can either apply for all connections for this adapter, or you can set different advanced settings with different scheduling for a specific connection, refer to Advanced Configuration for Adapters.
- Freshservice asset type Include list (optional, default: Computer) - Specify a comma-separated list of Freshservice asset types.
- If supplied, all connections for this adapter will only fetch devices whose asset type is any of the comma-separated list of Freshservice CI types that have been defined in this field.
- If not supplied, all connections for this adapter will fetch devices with any Freshservice asset type.
- Fetch installed software - Select to fetch installed software.
- Fetch disabled users - Select to fetch disabled users. This setting is relevant only if one of the Fetch ___ as Users settings is selected.
- Fetch devices (optional, default: true) - Select to fetch devices.
- Fetch Agent as Users - Select to fetch agents as users.
- Fetch Requesters as Users - Select to fetch requestors as users.
- Fetch Assets as Users - Select to fetch assets as users.
- Fetch and resolve Product Fields - Select this option to fetch Freshservice product fields.
- Fetch EC Action ticket updates - Reserved for later use.
For details on general advanced settings under the Adapter Configuration tab, see Adapter Advanced Settings.
Locate API Key
To locate your API Key
- Log in to your Support Portal.
- Click on your profile picture on the top right corner of your portal.
- Go to the Profile Settings page. Your API Key is displayed below the Change Password section on the right side.