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    Cisco Smart Net Total Care (SNTC)
    • 04 Mar 2025
    • 2 Minutes to read
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    Cisco Smart Net Total Care (SNTC)

    • Updated on 04 Mar 2025
    • 2 Minutes to read
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    Article summary

    Cisco Smart Net Total Care (SNTC) portal provides current information about your installed base, contracts, and alert status to enhance the efficiency of your support workflows.

    Types of Assets Fetched

    This adapter fetches the following types of assets:

    • Devices
    • Software
    • SaaS Applications

    Parameters

    1. Host Name or IP Address (required, default: https://apx.cisco.com) - The hostname or IP address of the Cisco Smart Net Total Care server.

    2. Client ID (required) - An API Key associated with a user account that has the API Developer role to fetch assets.

    3. Client Secret (required) - An API Secret Key associated with a user account that has permissions to fetch assets.
      To obtain the Client ID and Client Secret:

      1. Login to the Cisco API Developer portal.
      2. Search for the Services APIs that you are interested in using, such as "inventory".
      3. Select the API link, then click Request API access from the top right corner.
      4. Click New Application (unless you have a pre-existing application registation that you want to use). The Add Application dialog is displayed.
      5. In the Name field, enter: axonius (recommended)
      6. From the OAuth 2.0 Grant Type section, select Client Credentials Grant.
      7. Click Add.
      8. Accept the terms and conditions and click Request API Access. The Client ID and Client Secret are displayed.

    4. Verify SSL - Select whether to verify the SSL certificate of the server against the CA database inside of Axonius. For more details, see SSL Trust & CA Settings.

    5. HTTPS Proxy (optional) - Connect the adapter to a proxy instead of directly connecting it to the domain.

    6. HTTPS Proxy User Name (optional) - The user name to use when connecting to the value supplied in Host Name or IP Address via the value supplied in HTTPS Proxy.

    7. HTTPS Proxy Password (optional) - The password to use when connecting to the server using the HTTPS Proxy.

    To learn more about common adapter connection parameters and buttons, see Adding a New Adapter Connection.

    CiscoSNTC


    Advanced Settings

    Note:

    Advanced settings can either apply to all connections for this adapter, or to a specific connection. Refer to Advanced Configuration for Adapters.

    1. Fetch devices hardware info - Select this option to fetch devices hardware information.
    2. Fetch devices software info - Select this option to fetch devices software information.
    3. Fetch hardware coverage information (warranty included) - Select this option to fetch hardware coverage information.
    4. Fetch device coverage - Select this option to fetch device coverage.
    5. Fetch hardware EOL - Select this option to fetch hardware EOL.
    Note:

    To learn more about Adapter Configuration tab advanced settings, see Adapter Advanced Settings.

    APIs

    Axonius uses the Cisco Services API.

    Required Ports

    Axonius must be able to communicate with the value supplied in Host Name or IP Address via the following ports:

    • TCP port 443: REST API

    Required Permissions

    The value supplied in User Name must have the following permissions:
    a - /inventory

    b - /customer-info

    The value supplied in API Key must be associated with credentials that have permissions to fetch assets.

    Supported From Version

    Supported from Axonius version 4.5

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