SolarWinds Service Desk (Samanage)

SolarWinds Service Desk (formerly Samanage) is a unified, cloud-based IT service desk and asset management platform.


Asset Types Fetched

  • Devices, Users, Software, SaaS Applications, Tickets

Before You Begin

Ports

  • TCP port 80/443

Authentication Method

  • API Key

Permissions

Consult with your vendor for the exact permissions to fetch the objects.

Connecting the Adapter in Axonius

To connect the adapter in Axonius, provide the following parameters:

Required Parameters

  1. Host Name or IP Address - The hostname or IP address of the SolarWinds Service Desk server.
  2. API Key - An API Key associated with a user account that has permissions to fetch assets. For details, see Token authentication for API integration.
SolarWinds Service Desk connection screen

Optional Parameters

  1. Verify SSL - Select whether to verify the SSL certificate of the server against the CA database inside of Axonius. For more details, see SSL Trust & CA Settings.
  2. HTTPS Proxy - Connect the adapter to a proxy instead of directly connecting it to the domain.

To learn more about common adapter connection parameters and buttons, see Adding a New Adapter Connection .