NICE CXone

NICE CXone is a cloud-based customer experience platform that offers omnichannel routing, workforce optimization, and AI-driven analytics to enhance agent productivity and customer interactions.

Asset Types Fetched

• Users

Before You Begin

Ports

• TCP port 80/443

Authentication Method

• User Name/Password

APIs

Axonius uses the NICE CXone UserHub API.

Permissions

Consult with your vendor for the exact permissions to fetch the objects.

Supported From Version

Supported from Axonius version 8.0

Connecting the Adapter in Axonius

To connect the adapter in Axonius, provide the following parameters:

Required Parameters

1. Host Name or IP Address - The hostname or IP address of the NICE CXone server.
2. User Name and Password - The credentials for a user account that has permissions to fetch assets.
3. Token Issuer URL (default: http://localhost:22222) - Depending on your environment, select the Token issuer URL.

Optional Parameters

1. Verify SSL - Select whether to verify the SSL certificate of the server against the CA database inside of Axonius. For more details, see SSL Trust & CA Settings.

2. HTTPS Proxy - Connect the adapter to a proxy instead of directly connecting it to the domain.

3. HTTPS Proxy User Name - The user name to use when connecting to the value supplied in Host Name or IP Address via the value supplied in HTTPS Proxy.

4. HTTPS Proxy Password - The password to use when connecting to the server using the HTTPS Proxy.

To learn more about common adapter connection parameters and buttons, see Adding a New Adapter Connection.