Jira Service Management

Jira Service Management (Service Desk) enables to receive, track, manage, and resolve requests from customers.
Use to fetch assets from the Jira Insight platform. This is intended to be used with Jira Service Management.

Types of Assets Fetched

This adapter fetches the following types of assets:

• Devices

Parameters

1. Host Name or IP Address (required) - The hostname or IP address of the Jira Service Management (Jira Service Desk) server.

2. Version - The version type. The default value is 1.0

3. User Name and API Token (required) - The credentials for a user account that has the permissions to fetch assets. Note: The API Token is not the same as the Admin Key.

4. Verify SSL - Select whether to verify the SSL certificate offered by the value supplied in Host Name or IP Address. For more details, see SSL Trust & CA Settings.

5. HTTPS Proxy (optional) - A proxy to use when connecting to the value supplied in Host Name or IP Address.

6. HTTPS Proxy User Name (optional) - The user name to use when connecting to the value supplied in Host Name or IP Address via the value supplied in HTTPS Proxy.

7. HTTPS Proxy Password (optional) - The password to use when connecting to the value supplied in Host Name or IP Address via the value supplied in HTTPS Proxy.

8. Use Cloud API - Use this option to add support for cloud-based installations of Jira Service Management (Service Desk) with Jira Insight. When using the cloud API, the default host name or IP address is: https://api.atlassian.com

9. Workspace IDs (optional) - Enter an optional list of Workspace IDs to use. If no Workspace IDs are entered, the adapter queries the configured hosts for all Workspace IDs.

To learn more about common adapter connection parameters and buttons, see Adding a New Adapter Connection.

Jira Service Management Settings for Cloud

Jira Service Management Settings for On Prem

Advanced Settings

1. Fetch object types (optional) - Enter a comma-separated list of objects that the client wants to fetch, for example 'Servers, laptops, desktops'. Then only these object types are fetched.
2. IQL query - Enter a query in IQL format that will override the query. This also overrides the previous field (Fetch object types).
3. Use asset name for hostname - Select to use the asset name for the hostname if the hostname doesn't exist.
4. Exclude devices with the following statuses - enter a comma separated list of statuses. Devices with one of these statuses will not be ingested into the system.

APIs

Axonius uses the Get AQL Objects API.

Version Matrix

This adapter was only tested with the versions marked as supported, but may work with other versions. Contact Axonius Support if you have a version that is not listed, which is not functioning as expected.

Supported From Version

Supported from Axonius version 4.5