EasyVista Service Manager - Create Ticket

EasyVista Service Manager - Create Ticket creates a ticket in EasyVista Service Manager for:

• Assets returned by the selected query or assets selected on the relevant asset page.

Required Fields

These fields must be configured to run the Enforcement Action.

• Use stored credentials from the EasyVista Service Manager adapter - Select this option to use credentials from the adapter connection. By default, the first connection is selected.

  • When you select this option, the Select Adapter Connection drop-down becomes available. Select the adapter connection to use for this Enforcement Action.

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    To use this option, you must successfully configure a EasyVista Service Manager adapter connection.

• Title (default: Axonius-created ticket) - The title of the ticket.
• Catalog GUID - An identifier of the subject of the ticket.

• Compute Node - The Axonius node to use when connecting to the specified host. For more details, see Working with Axonius Compute Nodes.

Additional Fields

These fields are optional.

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Connection and Credentials

When Use stored credentials from the adapter is toggled off, some of the connection fields below are required to create the connection, while other fields are optional.

• Host Name or IP Address (required) - The hostname or IP address of the EasyVista Service Manager server.
• Service Manager Account - The Service Manager account as defined in Different Platform Accounts.
• User Name and Password (required) - The credentials for a user account that has the permissions to fetch assets.

• Verify SSL (optional) - Select whether to verify the SSL certificate of the server against the CA database inside of Axonius. For more details, see SSL Trust & CA Settings.

• HTTPS Proxy (optional) - Connect the adapter to a proxy instead of directly connecting it to the domain.

• HTTPS Proxy Password (optional) - The password to use when connecting to the server using the HTTPS Proxy.

• HTTPS Proxy User Name (optional) - The user name to use when connecting to the server using the HTTPS Proxy.

• Gateway Name - Select the Gateway through which to connect to perform the action.

• Add link to saved query to the ticket title - When selected, a link to the saved query used in this action is added to the title of the ticket.
• Description (default: Axonius-created ticket) - Enter a description for the ticket.
• Add default ticket description - When selected, a default description is added to the ticket.

• Additional fields - Specify additional fields to be added as key/value pairs in a JSON format.
  For example:

  JSON

  {"field1": "value1", "field2": "value2"}

  If one of the specified fields is invalid, the request might fail.

• Send CSV as attachment - When selected, a CSV file listing the assets returned by the query is attached to the ticket.

APIs

Axonius uses the Service Manager REST API - XWiki API.

Required Permissions

Choose one of these snippets: