ServiceNow User Created

Axonius supports ServiceNow User Created as an event in a Workflow.

Users can create ServiceNow users using the following Enforcement Action:

• ServiceNow - Create User - Creates a ServiceNow user account for all selected users or users returned from the query.

Each time a new user is added to ServiceNow, ServiceNow triggers an event. All Workflows configured with this event are then triggered.

Configuring ServiceNow to Send Events to Axonius

Before including the ServiceNow User Created event in a Workflow the first time, you need to do the following:

• In the ServiceNow adapter, enable the Enable real-time asset updates (Supported events: New users, New Tickets) option.
• Enable events in the ServiceNow adapter from System Settings or from the Event in the Workflow. The following screen shows enabling events from the System Settings> External Integrations> Workflows Events screen.
  

Adding the ServiceNow User Created Event to the Workflow

Add ServiceNow User Created as the triggering event of a Workflow or as an event anywhere else in the Workflow, where relevant. When this event occurs, the Workflow begins or continues running.

To select the ServiceNow User Created event as the Workflow trigger

1. In the Trigger Type pane, under User Onboarded or Offboarded, click the ServiceNow User Created tile. The ServiceNow User Created configuration opens in the Trigger Type pane.

   • If events are not enabled in the adapter, the following screen appears:
     

     • Click View Webhook Configuration.
       

     • Select the Enable events in adapter checkbox and click Apply. The screen in the next step appears.

   • If events are enabled in the adapter, the following screen appears.
     

The Workflow is triggered each time a ServiceNow user is created. The next node runs on the retrieved user.

To select ServiceNow User Created as a non-triggering event

1. In the Event pane, under User Onboarded or Offboarded, click the ServiceNow User Created tile. The ServiceNow User Created configuration opens in the Event pane.
2. If events are not enabled in the adapter, click View Webhook Configuration, select the Enable events in adapter checkbox, and click Apply. The screen in the next step appears.
3. If events are enabled in the adapter, the following screen appears:

In this case, when a ServiceNow user is created on the asset retrieved from the previous node (in the above example, the user), an event occurs, and the Workflow continues running.