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TeamDynamix - Create Ticket

TeamDynamix - Create Ticket creates a ticket in TeamDynamix for:

  • Assets returned by the selected query or assets selected on the relevant asset page.

See Creating Enforcement Sets to learn more about adding Enforcement Actions to Enforcement Sets.

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Note:

Required Fields

These fields for TeamDynamix tickets must be configured to run the Enforcement Set.

  • Action name - The name of this Enforcement Action. The system sets a default name. You can change the name.
  • Configure Dynamic Values - Toggle on to enter a Dynamic Value statement. See Creating Enforcement Action Dynamic Value Statements to learn more about Dynamic Value statement syntax.
  • Use stored credentials from TeamDynamix adapter - Select this option to use credentials from the adapter connection. By default, the first connection is selected.
    • When you select this option, the Select Adapter Connection drop-down is available, and you can choose which adapter connection to use for this Enforcement Action.
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Note

To use this option, you must successfully configure a TeamDynamix adapter connection.

  • APP ID - The ID of the application.
  • Ticket Title - The title of the ticket.
  • Type ID - The ID of the ticket type.
  • Status ID - The ID of the ticket status.
  • Priority ID - The ID of the ticket priority.
  • Requestor UID - The UID of the user requesting the ticket.

  • Compute Node - The Axonius node to use when connecting to the specified host. For more details, see Working with Axonius Compute Nodes.

Additional Fields

These fields are optional.

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Connection and Credentials

When Use stored credentials from the adapter is toggled off, some of the connection fields below are required to create the connection, while other fields are optional.

  • Host Name or IP Address - The hostname or IP address of the TeamDynamix server.

  • User name and Password - The credentials to connect to TeamDynamix.

  • Verify SSL (optional) - Select whether to verify the SSL certificate of the server against the CA database inside of Axonius. For more details, see SSL Trust & CA Settings.

  • HTTPS Proxy (optional) - Connect the adapter to a proxy instead of directly connecting it to the domain.

  • HTTPS Proxy User Name (optional) - The user name to use when connecting to the server using the HTTPS Proxy.

  • HTTPS Proxy Password (optional) - The password to use when connecting to the server using the HTTPS Proxy.

  • Brief Description - Enter a short description of the issue in the ticket.
  • Add default ticket description - This description will be added to tickets.
  • Parent ID - The ID of the parent ticket.
  • Account ID - The ID of the user account creating the ticket.
  • Group Name - The name of the group that owns, manages, or is directly associated with the ticket.
  • Responsible Group ID - The ID of the group responsible for resolving, acting on, or ultimately accountable for the ticket.
  • Attach a CSV file with the affected entities - When selected, the enforcement action will create a CSV file with the details of the query results that triggered the ticket creation.
  • Link the affected entities to the created ticket - When selected, the assets related to the ticket are linked to the ticket.

  • Gateway Name - Select the Gateway through which to connect to perform the action.

API

Axonius uses the TeamDynamix Web API: Tickets.

Required Permissions

The stored credentials, or those provided in Connection and Credentials, must have the following permission(s) to perform this Enforcement Action:

  • Write/Admin permissions

For more details about other Enforcement Actions available, see Action Library.

Updated about 14 hours ago