Axonius Documentation
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OpenText Service Management (SMAX)

OpenText Service Management (SMAX) is a solution that provides AI‑powered automation for IT service management, asset lifecycle tracking, and enterprise service workflows.

Asset Types Fetched

  • Tickets

Before You Begin

Ports

  • TCP port 80/443

Authentication Method

  • User Name/Password

APIs

Axonius uses the OpenText Case Exchange REST API.

Authentication:

Access to the Case Exchange API requires authentication via: /auth/authentication-endpoint/authenticate/token

Authorization:

Access to the Case Exchange API is restricted to the Authorized Users of the configured External Systems.

  • Unauthorized users are rejected.
  • For GET calls: The authenticated user must match the Authorized User for the system URL parameter.
  • For POST calls: The authenticated user must match the Authorized User defined in the ExternalSystem under ext_properties.
  • Integration users cannot access the EMS API directly and must use the Case Exchange API.

Permissions

Configuration:

Each External System record must be configured with an Authorized User. Only tenant administrators can create or update External System records, including the Authorized User.

Best practices:

  • Use special integration users for external integrations, not regular users.
  • Use a different integration user per external integration.
  • Grant integration users only the minimum necessary permissions.

Supported From Version

Supported from Axonius version 7.0.7

Connecting the Adapter in Axonius

To connect the adapter in Axonius, provide the following parameters:

Required Parameters

  1. Host Name or IP Address - The hostname or IP address of the OpenText Service Management (SMAX) server.
  2. User Name and Password - The credentials for a user account that has the Required Permissions to fetch assets.
OpenText Service Management (SMAX).png

Optional Parameters

  1. Verify SSL - Select whether to verify the SSL certificate of the server against the CA database inside of Axonius. For more details, see SSL Trust & CA Settings.

  2. HTTPS Proxy - Connect the adapter to a proxy instead of directly connecting it to the domain.

  3. HTTPS Proxy User Name - The user name to use when connecting to the value supplied in Host Name or IP Address via the value supplied in HTTPS Proxy.

  4. HTTPS Proxy Password - The password to use when connecting to the server using the HTTPS Proxy.

To learn more about common adapter connection parameters and buttons, see Adding a New Adapter Connection.

Updated about 10 hours ago