Ivanti Service Manager

Ivanti Service Manager, is a cloud based ITSM solution that provides workflows automation, IT help desk and support ticket features, and ITIL service management processes.

Related Enforcement Actions

• Ivanti - Create Assets
• Ivanti - Update Assets
• Ivanti - Create Software

Types of Assets Fetched

This adapter fetches the following types of assets:

• Devices
• Users
  
  

Parameters

1. Ivanti Service Manager Domain (required) - The hostname of the Ivanti Service Manager server.

2. API Key (required) - REST API key created for a tenant that is used for authorizing REST API endpoints. For details on creating a REST API key from the Ivanti Service Manager configuration console, see Ivanti Service Manager - Using the REST API Key.

3. Verify SSL - Select whether to verify the SSL certificate of the server against the CA database inside of Axonius. For more details, see SSL Trust & CA Settings.

4. HTTPS Proxy (optional) - Connect the adapter to a proxy instead of directly connecting it to the domain.

To learn more about common adapter connection parameters and buttons, see Adding a New Adapter Connection.

Advanced Settings

1. Fetch software information - Select this option to fetch software information and correlate to relevant devices.
2. Additional CI types to fetch - From the drop-down select additional asset types to fetch as devices.
3. Assets to fetch per page (default: 100) - Enter a number of assets to fetch per page using Ivanti Service Manager API requests. The value cannot exceed 100.
4. Number of requests to perform in parallel * (default: 10)* - Enter a value for the amount of requests to send in parallel.

APIs

Axonius uses the Ivanti Service Manager REST API.