Ivanti Service Manager
  • 04 Dec 2023
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Ivanti Service Manager

  • Dark
  • PDF

Article summary

Ivanti Service Manager, is a cloud based ITSM solution that provides workflows automation, IT help desk and support ticket features, and ITIL service management processes.

Related Enforcement Actions
Ivanti - Create Assets
Ivanti - Update Assets

Types of Assets Fetched

This adapter fetches the following types of assets:

  • Devices
  • Users


  1. Ivanti Service Manager Domain (required) - The hostname of the Ivanti Service Manager server.

  2. API Key (required) - REST API key created for a tenant that is used for authorizing REST API endpoints. For details on creating a REST API key from the Ivanti Service Manager configuration console, see Ivanti Service Manager - Using the REST API Key.

  3. Verify SSL - Select whether to verify the SSL certificate of the server against the CA database inside of Axonius. For more details, see SSL Trust & CA Settings.

  4. HTTPS Proxy (optional) - Connect the adapter to a proxy instead of directly connecting it to the domain.

To learn more about common adapter connection parameters and buttons, see Adding a New Adapter Connection.


Advanced Settings


Advanced settings can either apply for all connections for this adapter, or you can set different advanced settings and/or different scheduling for a specific connection, refer to ​Advanced Configuration for Adapters.

  1. Fetch software information - Select this option to fetch software information and correlate to relevant devices.
  2. Additional CI types to fetch - From the drop-down select additional asset types to fetch as devices.
  3. Assets to fetch per page (default: 100) - Enter a number of assets to fetch per page using Ivanti Service Manager API requests. The value cannot exceed 100.
  4. Number of requests to perform in parallel * (default: 10)* - Enter a value for the amount of requests to send in parallel.

To learn more about Adapter Configuration tab advanced settings, see Adapter Advanced Settings.


Axonius uses the Ivanti Service Manager REST API.

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