Ivanti Service Manager
  • 04 Dec 2023
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Ivanti Service Manager

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Article summary

Ivanti Service Manager, is a cloud based ITSM solution that provides workflows automation, IT help desk and support ticket features, and ITIL service management processes.

Related Enforcement Actions
Ivanti - Create Assets
Ivanti - Update Assets

Types of Assets Fetched

This adapter fetches the following types of assets:

  • Devices
  • Users

Parameters

  1. Ivanti Service Manager Domain (required) - The hostname of the Ivanti Service Manager server.

  2. API Key (required) - REST API key created for a tenant that is used for authorizing REST API endpoints. For details on creating a REST API key from the Ivanti Service Manager configuration console, see Ivanti Service Manager - Using the REST API Key.

  3. Verify SSL - Select whether to verify the SSL certificate of the server against the CA database inside of Axonius. For more details, see SSL Trust & CA Settings.

  4. HTTPS Proxy (optional) - Connect the adapter to a proxy instead of directly connecting it to the domain.

To learn more about common adapter connection parameters and buttons, see Adding a New Adapter Connection.

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Advanced Settings

Note:

Advanced settings can either apply for all connections for this adapter, or you can set different advanced settings and/or different scheduling for a specific connection, refer to ​Advanced Configuration for Adapters.

  1. Fetch software information - Select this option to fetch software information and correlate to relevant devices.
  2. Additional CI types to fetch - From the drop-down select additional asset types to fetch as devices.
  3. Assets to fetch per page (default: 100) - Enter a number of assets to fetch per page using Ivanti Service Manager API requests. The value cannot exceed 100.
  4. Number of requests to perform in parallel * (default: 10)* - Enter a value for the amount of requests to send in parallel.
Note:

To learn more about Adapter Configuration tab advanced settings, see Adapter Advanced Settings.

APIs

Axonius uses the Ivanti Service Manager REST API.


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