SysAid - Update Ticket
SysAid - Update Ticket updates a ticket in SysAid for:
- Assets returned by the selected query or assets selected on the relevant asset page.
See Creating Enforcement Sets to learn more about adding Enforcement Actions to Enforcement Sets.
Note:
- Not all asset types are supported for all Enforcement Actions.
- See Actions supported for Activity Logs, Adapters Fetch History, and Asset Investigation modules.
- See Actions supported for Vulnerabilities.
- See Actions supported for Software.
Required Fields
These fields must be configured to run the Enforcement Set.
- Action name - The name of this Enforcement Action. The system sets a default name. You can change the name.
- Configure Dynamic Values - Toggle on to enter a Dynamic Value statement. See Creating Enforcement Action Dynamic Value Statements to learn more about Dynamic Value statement syntax.
- Use stored credentials from the Sysaid adapter - Select this option to use credentials from the adapter connection. By default, the first connection is selected.
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When you select this option, the Select Adapter Connection drop-down becomes available. Select the adapter connection to use for this Enforcement Action.
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Note
To use this option, you must successfully configure a SysAid Adapter adapter connection..
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Compute Node - The Axonius node to use when connecting to the specified host. For more details, see Working with Axonius Compute Nodes.
Additional Fields
These fields are optional.
Connection and CredentialsWhen Use stored credentials from the adapter is toggled off, some of the connection fields below are required to create the connection, while other fields are optional.
SysAid Domain - The full URL of the SysAid server.
User Name and Password - The credentials for a user account that has the permission to create tickets in SysAid.
Verify SSL (optional) - Select whether to verify the SSL certificate of the server against the CA database inside of Axonius. For more details, see SSL Trust & CA Settings.
HTTPS Proxy (optional) - Connect the adapter to a proxy instead of directly connecting it to the domain.
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Map Axonius fields to vendor fields - Use the Field Mapping Wizard to map Axonius fields to fields in external systems. In this way, you can transfer data found in Axonius into the external system as part of the configuration of relevant enforcement actions. The wizard shows you which fields exist on the Axonius system, allowing you to map them easily.
Note:
For details, see Axonius to External Field Mapping.
Required Permissions
The user account used to connect to the SysAid server must have permission to create incidents.
For more details about other enforcement actions available, see Action Library.
Updated 4 days ago