BeyondTrust Remote Support (Bomgar)
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BeyondTrust Remote Support (Bomgar)

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The BeyondTrust Remote Support adapter (formerly Bomgar) allows support technicians to remotely connect to end-user systems through firewalls from their computer or mobile devices.

The BeyondTrust Remote Support adapter uses the reporting API to get the Archives listing for the past 7 days (archives are saved up to 7 days). BeyondTrust returns all devices that have had a session initiated with them.

Types of Assets Fetched

This adapter fetches the following types of assets:

  • Devices

Parameters

  1. Domain (required) - The hostname or IP address of the BeyondTrust Remote Support server.
  2. Client ID and Client Secret (required) - Oauth client ID and client secret associated with a user account that has the Required Permissions to fetch assets.
  3. HTTPS Proxy (optional, default: empty) - A proxy to use when connecting to the value supplied in Domain.
    • If supplied, Axonius will utilize the proxy when connecting to the value supplied in Domain.
    • If not supplied, Axonius will connect directly to the value supplied in Domain.
  4. HTTPS Proxy User Name (optional, default: empty) - The user name to use when connecting to the value supplied in Domain via the value supplied in HTTPS Proxy.
    • If supplied, Axonius will authenticate with this value when connecting to the value supplied in HTTPS Proxy.
    • If not supplied, Axonius will not perform authentication when connecting to the value supplied in HTTPS Proxy.
  5. HTTPS Proxy Password (optional, default: empty) - The password to use when connecting to the value supplied in Domain via the value supplied in HTTPS Proxy.
    • If supplied, Axonius will authenticate with this value when connecting to the value supplied in HTTPS Proxy.
    • If not supplied, Axonius will not perform authentication when connecting to the value supplied in HTTPS Proxy.
  6. For details on the common adapter connection parameters and buttons, see Adding a New Adapter Connection.

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Required Permissions

The values supplied in Client ID and Client Secret must be associated with a user account have read access to devices.

To create an API account and connect the BeyondTrust Adapter, use the following steps:

  1. Go To https://your-bomgar-domain.com/login and login using your username and password.

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  1. Go to Management and under it, API Configuration.

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  1. Make sure 'Enable XML API' and 'Enable Archive API' are checked
  2. Click the 'Create New API Account'
  3. Choose a name (for example: 'Axonius System')
  4. Select 'Read-Only' (or 'Full') under Command API Permissions.
  5. Select 'Allow Access to Archive Reports

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  1. For the credentials for the BeyondTrust Adapter's scheme use:
    a. Domain name
    b. OAuth Client ID (listed under the current page)
    c. OAuth Client Secret (listed under the current page, and will be visible only once - can be regenerated using the 'Generate New Client Secret' on the same page after saving the changes).

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  1. Click 'Save Changes' and use the credentials provided (Domain name, Client ID, Client Secret) in the Axonius adapter configuration.
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