Create Freshservice Ticket
  • 1 minute to read
  • Print
  • Share
  • Dark
    Light

Create Freshservice Ticket

  • Print
  • Share
  • Dark
    Light

The Create Freshservice Ticket action creates a ticket in Freshservice for all relevant entities.

To configure the Create Freshservice Ticket action, do as follows:

  1. From the Action Library, click Create Incident, and then click Create Freshservice Ticket.

image.png

  1. Define a unique action name.

  2. Provide credentials to connect Freshservice: domain and API key (provided by Freshservice).

  3. You can configure whether to verify SSL connection or not. By default, Verify SSL checkbox is selected.

  4. You can configure to connect to a proxy instead of directly connecting it to the domain.

  5. Specify a subject and a description for the ticket.

  6. To send the ticket description, select the Add Ticket Description Default checkbox.
    The ticket description message includes the Enforcement Set name and the triggered query, the condition for executing the Enforcement, if such exists, and number of current and previous results.

    Message example:
    Alert - "test" for the following query has been triggered: Missing Sophos

    Alert Details
    The alert was triggered because: The number of entities is above 0
    The number of devices returned by the query:4
    The previous number of devices was:4

    You can view the query and its results here: https://demo-latest.axonius.com/devices?view=Missing Sophos

  7. Specify an email address of the requesting person to create the ticket. If no contact exists with this email address in freshservice, it will be added as a new contact.

  8. Specify the ticket priority. For example: Low, Normal, High, Critical.

NOTE
Since the valid values of the different parameters are customer specific, Axonius does not validate any of those parameters values. You must make sure inserted values are correct, otherwise, the request might fail.
  1. Save the action.



For more details on other Enforcements available actions, see Action Library.
For more details on Enforcement Set configuration, see Enforcement Set configuration.

Was this article helpful?