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    SysAid
    • 20 Jun 2023
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    SysAid

    • Updated on 20 Jun 2023
    • 1 Minute to read
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    Article summary

    SysAid is an integrated ITSM, Service Desk and Help Desk software solution.

    Related Enforcement Actions


    Types of Assets Fetched

    This adapter fetches the following types of assets:

    • Devices
    • Users

    Parameters

    1. SysAid Domain (required) - The hostname or IP address of the SysAid server.

    2. User Name and Password (required) - The credentials for a user account that has the permissions to fetch assets.

    3. Verify SSL - Select whether to verify the SSL certificate of the server against the CA database inside of Axonius. For more details, see SSL Trust & CA Settings.

    4. HTTPS Proxy (optional) - Connect the adapter to a proxy instead of directly connecting it to the domain.

    5. To learn more about common adapter connection parameters and buttons, see Adding a New Adapter Connection.

    SysAid


    Advanced Settings

    Note:

    Advanced settings can either apply for all connections for this adapter, or you can set different advanced settings and/or different scheduling for a specific connection, refer to ​Advanced Configuration for Adapters.

    Fetch users (required, default: true) - Select this option to fetch users.


    Note:

    To learn more about Adapter Configuration tab advanced settings, see Adapter Advanced Settings.


    APIs

    Axonius uses the SysAid REST API.

    Permissions

    Administrator, with permission to access the mobile app.


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