Dynamics CMDB (HelpDesk)

HelpDesk integrated with Microsoft Dynamics provides a complete ticketing solution.

Types of Assets Fetched

This adapter fetches the following types of assets:

• Devices

Parameters

1. Full Host Name or IP Address (required) - The hostname or IP address of the Dynamics CMDB (Helpdesk) server.

2. User Name and Password (required) - The credentials for a user account that has permission to fetch assets.

3. Verify SSL - Select whether to verify the SSL certificate of the server against the CA database inside of Axonius. For more details, see SSL Trust & CA Settings.

4. HTTPS Proxy (optional) - Connect the adapter to a proxy instead of directly connecting it to the domain.

5. HTTPS Proxy User Name (optional) - The user name to use when connecting to the value supplied in Host Name or IP Address via the value supplied in HTTPS Proxy.

6. HTTPS Proxy Password (optional) - The password to use when connecting to the server using the HTTPS Proxy.

To learn more about common adapter connection parameters and buttons, see Adding a New Adapter Connection.

APIs

Axonius uses the HelpDesk API (1.0.0) API reference.

Required Ports

Axonius must be able to communicate with the value supplied in Full Host Name or IP Address via the following ports:

• TCP port 80/443
  
  

Required Permissions

The value supplied in User Name must have Read permissions in order to fetch assets.

Advanced Settings

Custom parsing

Enable this option to define how to parse specific fields from the raw data fetched. You can choose to parse the data into an already existing field, or create a new one. This can be set separately for each type of asset fetched by the adapter: devices or business applications.

Expand each asset type's Custom Parsing section to add fields. For each field, specify the following:

• Field Title - Select a column title from the list. Note that you can also select nested fields of complex fields, for example: Network Interfaces:Ips.
• Raw Path - The path to the field in the raw data, for example: my_path|my_sub_path
• Type - Select a field type from the list: string, boolean, etc. Will be ignored for common fields.
• Field Structure - Specify whether the filed is a single value or a list field. Will be ignored for common fields.
  Click + Add Field to add as many fields as you like, or x to delete the row.

Supported From Version

Supported from Axonius version 4.8