CA Service Management
  • 24 Mar 2022
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CA Service Management

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CA Service Management is an IT service management (ITSM) solution that offers incident management and IT asset management.

Parameters

  1. CA CMDB Domain (required) - The hostname or IP address of the CA Service Management server.
  2. Username and Password (required) - The credentials for a user account that has the permissions to fetch assets.
  3. For details on the common adapter connection parameters and buttons, see Adding a New Adapter Connection.

CAServiceMaangemetn.png

Advanced Settings

Note:

Advanced settings can either apply for all connections for this adapter, or you can set different advanced settings and/or different scheduling for a specific connection, refer to ​Advanced Configuration for Adapters

  1. CA CMDB device type include list (optional, default: empty) - Specify a comma-separated list of device types.
    • If supplied, all connections for this adapter will fetch only devices whose type is any of the comma-separated list of CA device types you have specified.
    • If not supplied, all connections for this adapter will fetch any device from CA CMDB.
  2. CA CMDB asset lifecycle status include list (optional, default: empty) - Specify a comma-separated list of asset lifecycle statuses.
    • If supplied, all connections for this adapter will fetch only devices whose status is any of the comma-separated list of CA asset lifecycle statuses that have been defined in this field.
    • If not supplied, all connections for this adapter will fetch devices with any status on CA CMDB.
  3. Fetch only active devices *(required, default: False)
    • If enabled, all connections for this adapter will fetch only active devices from CA CMDB.
    • If disabled, all connections for this adapter will fetch also inactive devices from CA CMDB.
NOTE

For details on general advanced settings under the Adapter Configuration tab, see Adapter Advanced Settings.


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