CA Service Management

CA Service Management is an IT service management (ITSM) solution that offers incident management and IT asset management.

Parameters

1. CA CMDB Domain (required) - The hostname or IP address of the CA Service Management server.
2. Username and Password (required) - The credentials for a user account that has the permissions to fetch assets.
3. For details on the common adapter connection parameters and buttons, see Adding a New Adapter Connection.

Advanced Settings

1. CA CMDB device type whitelist (optional, default: empty) - Specify a comma-separated list of device types.
   • If supplied, all connections for this adapter will fetch only devices whose type is any of the comma-separated list of CA device types you have specified.
   • If not supplied, all connections for this adapter will fetch any device from CA CMDB.
2. CA CMDB asset lifecycle status whitelist (optional, default: empty) - Specify a comma-separated list of asset lifecycle statuses.
   • If supplied, all connections for this adapter will fetch only devices whose status is any of the comma-separated list of CA asset lifecycle statuses that have been defined in this field.
   • If not supplied, all connections for this adapter will fetch devices with any status on CA CMDB.
3. Fetch only active devices *(required, default: False)
   • If enabled, all connections for this adapter will fetch only active devices from CA CMDB.
   • If disabled, all connections for this adapter will fetch also inactive devices from CA CMDB.