TOPdesk Enterprise Service Management

TOPdesk Enterprise Service Management (ESM) lets service teams process requests from a single platform.

Types of Assets Fetched

This adapter fetches the following types of assets:

• Devices

Parameters

1. Host Name or IP Address (required) - The hostname or IP address of the TOPdesk Enterprise Service Management server.

2. User Name or Application Name and Password (required) - The credentials for a user account that has the permissions to fetch assets. You can either use User Name or Application Name. Application Name is recomended. Refer to TOPdesk API tutorial to learn how to create an application and password.

3. Verify SSL - Select whether to verify the SSL certificate of the server against the CA database inside of Axonius. For more details, see SSL Trust & CA Settings.

4. HTTPS Proxy (optional) - Connect the adapter to a proxy instead of directly connecting it to the domain.

5. HTTPS Proxy User Name (optional) - The user name to use when connecting to the value supplied in Host Name or IP Address via the value supplied in HTTPS Proxy.

6. HTTPS Proxy Password (optional) - The password to use when connecting to the server using the HTTPS Proxy.

To learn more about common adapter connection parameters and buttons, see Adding a New Adapter Connection.

APIs

Axonius uses the following APIs:

• TOPdesk API
• TOPdesk Asset Management REST API

Version Matrix

This adapter was only tested with the versions marked as supported, but may work with other versions. Contact Axonius Support if you have a version that is not listed, which is not functioning as expected.

Supported From Version

Supported from Axonius version 4.5