ServiceNow - Disable or Remove Assets

ServiceNow -Disable or Remove Assets suspends or removes ServiceNow assets for:

Assets returned by the selected query or assets selected on the relevant asset page.

See Creating Enforcement Sets to learn more about adding Enforcement Actions to Enforcement Sets.

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Note:

Not all asset types are supported for all Enforcement Actions.

See Actions supported for Activity Logs, Adapters Fetch History, and Asset Investigation modules.

See Actions supported for Vulnerabilities.

See Actions supported for Software.

General Settings

Action name - The name of this Enforcement Action. The system sets a default name. You can change the name.
Configure Dynamic Values - Toggle on to enter a Dynamic Value statement. See Creating Enforcement Action Dynamic Value Statements to learn more about Dynamic Value statement syntax.

Use stored credentials from ServiceNow Adapter - Select this option to use the ServiceNow connected adapter credentials.
- When you select this option, the Select Adapter Connection drop-down is available, and you can choose which adapter connection to use for this Enforcement Action.

Required Fields

These fields are required to run the Enforcement Action.

Action Choice - Select the action to perform:
- Suspend - Disable the defined assets.
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Note
Suspend is only available for user assets.
Remove - Delete the defined assets.
Compute Node - The Axonius node to use when connecting to the specified host. For more details, see Working with Axonius Compute Nodes.

Additional Fields

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Connection Parameters
If Use stored credentials from the ServiceNow Adapter is disabled, these fields are required:

ServiceNow Domain - The domain of the ServiceNow server.

User Name and Password (required) - The credentials for a user account that has the Required Permissions to perform this action.

Client ID - The client ID generated in ServiceNow.

Client Secret - The client ID generated in ServiceNow.

Verify SSL (optional) - Select whether to verify the SSL certificate of the server against the CA database inside of Axonius. For more details, see SSL Trust & CA Settings.

HTTPS Proxy (optional) - Connect the adapter to a proxy instead of directly connecting it to the domain.

Number of Parallel Requests - Specify the number of assets that can be removed or disabled in parallel.
Exclude connections - Assets from the selected connections will not be included in the query results. You can select more than one.
Gateway Name - Select the Gateway through which to connect to perform the action.

Scheduling

Permissions

IdentifyReconcile API - The value supplied in User name must have the 'itil' or 'asset' role to use this API.

For more details about other Enforcement Actions available, see Action Library.

Updated about 17 hours ago