ServiceNow - Disable or Remove Assets

ServiceNow -Disable or Remove Assets suspends or removes ServiceNow assets for:

• Assets returned by the selected query or assets selected on the relevant asset page.

General Settings

• Use stored credentials from ServiceNow Adapter - Select this option to use the ServiceNow connected adapter credentials.

  • When you select this option, the Select Adapter Connection drop-down is available, and you can choose which adapter connection to use for this Enforcement Action.

Required Fields

These fields are required to run the Enforcement Action.

• Action Choice - Select the action to perform:

  • Suspend - Disable the defined assets.

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  Note

  Suspend is only available for user assets.

• Remove - Delete the defined assets.

• Compute Node - The Axonius node to use when connecting to the specified host. For more details, see Working with Axonius Compute Nodes.

Additional Fields

These fields are optional.

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Connection and Credentials

When Use stored credentials from the adapter is toggled off, some of the connection fields below are required to create the connection, while other fields are optional.

• ServiceNow Domain - The full URL for your ServiceNow instance.

• User Name and Password - To connect to ServiceNow, you need to create a user with action privileges to create and manage assets.

• OAuth Client ID and OAuth Client Secret - The credentials for OAuth-based access to ServiceNow. Refer to OAuth 2.0 with Inbound REST for full details on how to obtain the OAuth Token.

• OAuth Refresh Token - When using the OAuth method of authentication, enter the value of the Refresh Token issued by a ServiceNow instance. This token is used to obtain new access tokens without requiring the user to reauthenticate.

• OAuth Custom Endpoint Path - Specify a custom endpoint path to be used instead of the default oauth_token.do.

• Enable sending OAuth requests as JSON - Enable sending the request in JSON format instead of the standard www-form-urlencoded format.

• Apigee URL - The URL of the domain that the GET request is sent to for acquiring the Apigee token.

• Resource Apigee - The specific resources that the Apigee token is configured to access.

• Verify SSL (optional) - Select whether to verify the SSL certificate of the server against the CA database inside of Axonius. For more details, see SSL Trust & CA Settings.

• HTTPS Proxy (optional) - Connect the adapter to a proxy instead of directly connecting it to the domain.

• Number of Parallel Requests - Specify the number of assets that can be removed or disabled in parallel.

• Exclude connections - Assets from the selected connections will not be included in the query results. You can select more than one.

• Gateway Name - Select the Gateway through which to connect to perform the action.

Permissions

IdentifyReconcile API - The value supplied in User name must have the 'itil' or 'asset' role to use this API.