Autotask PSA - Update Ticket

Autotask PSA - Create Ticket creates a ticket status in Autotask PSA for:

• Assets returned by the selected query or assets selected on the relevant asset page.

Prerequisites

Before configuring this Enforcement Action, create the following User Defined Fields (UDFs) in Autotask:

• axonius_entity_id - Stores Axonius internal asset ID for closed-loop automation
• axonius_composite_key - Stores composite key for deduplication (example: hostname|remediation_domain)

Required Fields

These fields must be configured to run the Enforcement Action.

• Use stored credentials from the Autotask PSA adapter - Select this option to use credentials from the adapter connection. By default, the first connection is selected.

  • When you select this option, the Select Adapter Connection drop-down becomes available. Select the adapter connection to use for this Enforcement Action.

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    Note

    To use this option, you must successfully configure a Autotask PSA adapter connection.

• New Status - Provide the updated ticket status.

• Compute Node - The Axonius node to use when connecting to the specified host. For more details, see Working with Axonius Compute Nodes.

Additional Fields

These fields are optional.

• Gateway Name - Select the Gateway through which to connect to perform the action.

APIs

Axonius uses the Autotask PSA API.

Required Permissions

Version Matrix

This Enforcement Action was tested only with the versions marked as supported, but may work with other versions. Please contact Axonius Support if you have a version that is not listed and it is not functioning as expected.

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