ServiceNow - Disable or Remove Assets
  • 12 Dec 2023
  • 2 Minutes to read
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ServiceNow - Disable or Remove Assets

  • Dark
  • PDF

Article Summary

ServiceNow -Disable or Remove Assets suspends or removes ServiceNow assets for:

  • Assets that match the results of the selected saved query, and match the Enforcement Action Conditions, if defined or assets selected on the relevant asset page.

See Creating Enforcement Sets to learn more about adding Enforcement Actions to Enforcement Sets.

General Settings

  • Enforcement Set name (required) - The name of the Enforcement Set. A default value is added by Axonius. You can change the name according to your needs.
  • Add description - Click to add a description of the Enforcement Set. It is recommended to describe what the Enforcement Set does.
  • Run action on assets matching following query (required) - Select an asset category and a query. The Enforcement Action will be run on the assets that match the query parameters.
  • Action name (required) - The name of the Main action. A default value is added by Axonius. You can change the name according to your needs.
  • Configure Dynamic Values - Toggle on to enter a Dynamic Value statement. See Creating Enforcement Action Dynamic Value Statements to learn more about Dynamic Value statement syntax.

  • Use stored credentials from ServiceNow Adapter - Select this option to use the first ServiceNow connected adapter credentials. ServiceNow

    • When you select this option, the Select Adapter Connection drop-down is available, and you can choose which adapter connection to use for this Enforcement Action.

Required Fields

These fields are required to run the Enforcement Action.

  • Action Choice - Select the action to perform:
    • Suspend - Disable the defined assets.
    • Remove - Delete the defined assets.
  • Instance Name - The Axonius node to use when connecting to the specified host. For more details, see Connecting Additional Axonius Nodes.

Additional Fields

Connection Parameters

If Use stored credentials from the ServiceNow Adapter is disabled, these fields are required:

  • ServiceNow Domain - The domain of the ServiceNow server.

  • User Name and Password (required) - The credentials for a user account that has the Required Permissions to fetch assets.

  • Client ID - The client ID generated in ServiceNow.

  • Client Secret - The client ID generated in ServiceNow.

  • Verify SSL - Select whether to verify the SSL certificate of the server against the CA database inside of Axonius. For more details, see SSL Trust & CA Settings.

  • HTTPS proxy - Connect the adapter to a proxy instead of directly connecting it to the domain.

  • Number of Parallel Requests - Specify the number of assets that can be removed or disabled in parallel.
  • Exclude connections - From the list, select the adapter connections to ignore. You can select more than one.

  • Tunnel Name - For Axonius-hosted (SaaS) deployments. Select the tunnel through which to connect to perform the action.


Use the scheduling options to execute Enforcement Actions on specific dates and times. You can also configure repeat schedules.

For more details, see Scheduling Enforcement Set Runs.


IdentifyReconcile API - The value supplied in User name must have the 'itil' or 'asset' role to use this API.

For more details about other Enforcement Actions available, see Action Library.

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