SymphonyAI Summit

SymphonyAI Summit is an ITSM solution that provides automation libraries for automating repetitive and manual tasks.


Related Enforcement Actions

• SymphonyAI Summit - Create Ticket
• SymphonyAI Summit - Create Ticket per Entity
• SymphonyAI Summit - Create or Update Assets
• SymphonyAI Summit - Create or Update CMDB Assets

Types of Assets Fetched

This adapter fetches the following types of assets:

• Devices
• Tickets

Parameters

1. Host Name or IP Address (required) - The hostname or IP address of the SymphonyAI Summit server.

2. API Key (required) - An API Key associated with a user account that has the Required Permissions to fetch assets. For information on how to generate the API key, see API Authentication and Authorization.

3. Verify SSL - Select this option to verify the SSL certificate of the server against the CA database inside of Axonius. To learn more, see SSL Trust & CA Settings.

4. HTTPS Proxy (optional) - Connect the adapter to a proxy instead of directly connecting it to the domain.

5. HTTPS Proxy User Name (optional) - The user name to use when connecting to the value supplied in Host Name or IP Address via the value supplied in HTTPS Proxy.

6. HTTPS Proxy Password (optional) - The password to use when connecting to the server using the HTTPS Proxy.

To learn more about common adapter connection parameters and buttons, see Adding a New Adapter Connection.

Advanced Settings

1. Fetch devices from AM_GetAssetDetails endpoint - By default Axonius fetches devices from the AM_GetAssetDetails endpoint. Clear this option to not fetch devices from this endpoint.
2. Fetch devices from CMDB CI (CMDB_LoadCIRecords) by Instance Name - Enter a comma-separated list of instance names in order to fetch devices from CMDB CI (CMDB_LoadCIRecords).
3. Ignore devices from CMDB CI by Classification ID - Enter a comma-separated list of classification IDs in order to ignore devices from CMDB CI.
4. Fetch Tickets - Toggle on this option to fetch tickets.
   1. Fetch Tickets from the past X Days (optional, default: 10) - Select the number of days back from which to fetch tickets.
   2. Tickets per page (optional, default: 500) - Select the number of tickets per page.
   3. Workgroup Name - Enter the workgroup name.
   4. Instance Name - Enter the name of your SymphonyAI Summit instance.
   5. Ticket Status to fetch - Select the ticket status to fetch from the dropdown.

APIs

Axonius uses the SymphonyAI Summit API.

Required Ports

Axonius must be able to communicate with the value supplied in Host Name or IP Address via the following port:

• TCP port 80/443
  
  

Supported From Version

Supported from Axonius version 6.0