• 09 Jul 2024
  • 2 Minutes to read
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Article summary

Freshservice is a cloud-based IT help desk and service management solution that enables organizations to simplify their IT operations.

Related Enforcement Actions

Types of Assets Fetched

This adapter fetches the following types of assets:

  • Devices
  • Users
  • SaaS data


  1. Freshservice Domain (required) – The hostname of the Freshservice server. The hostname field format is '[instance]'.

  2. API Key (required) – Specify the API Key provided by Freshservice.
    To locate your API Key, see Locate API Key.

  3. Throttle API Requests - Select this option to only use 90% of the API total rate limit bandwidth. For example: If a customer has 3000 total API calls allowed per hour, axonius will only produce 2700 calls, and leave the remaining 10% available.

  4. Verify SSL - Select whether to verify the SSL certificate of the server against the CA database inside of Axonius. For more details, see SSL Trust & CA Settings.

  5. HTTPS Proxy (optional) - Connect the adapter to a proxy instead of directly connecting it to the domain.

To learn more about common adapter connection parameters and buttons, see Adding a New Adapter Connection.


Advanced Settings


Advanced settings can either apply for all connections for this adapter, or you can set different advanced settings with different scheduling for a specific connection, refer to ​Advanced Configuration for Adapters.

  1. Freshservice asset type Include list (optional, default: Computer) - Specify a comma-separated list of Freshservice asset types.
    • If supplied, all connections for this adapter will only fetch devices whose asset type is any of the comma-separated list of Freshservice CI types that have been defined in this field.
    • If not supplied, all connections for this adapter will fetch devices with any Freshservice asset type.
  2. Fetch installed software - Select to fetch installed software.
  3. Fetch disabled users - Select to fetch disabled users. This setting is relevant only if one of the Fetch ___ as Users settings is selected.
  4. Fetch devices (optional, default: true) - Select to fetch devices.
  5. Fetch device relationships - Select this option to fetch device relationships from Freshservice (when cleared this data is not fetched).
  6. Fetch Agent as Users - Select to fetch agents as users.
  7. Fetch Requesters as Users - Select to fetch requestors as users.
  8. Fetch Assets as Users - Select to fetch assets as users.
  9. Fetch and resolve Product Fields - Select this option to fetch Freshservice product fields.
  10. Fetch EC Action ticket updates - Reserved for later use.

For details on general advanced settings under the Adapter Configuration tab, see Adapter Advanced Settings.

Locate API Key

To locate your API Key

  1. Log in to your Support Portal.
  2. Click on your profile picture on the top right corner of your portal.
  3. Go to the Profile Settings page. Your API Key is displayed below the Change Password section on the right side.

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