Zoho Desk - Create Ticket

The Zoho Desk - Create Ticket action creates a ticket in Zoho Desk for:

Assets returned by the selected query or assets selected on the relevant asset page.

See Creating Enforcement Sets to learn more about adding Enforcement Actions to Enforcement Sets.

Note:

Not all asset types are supported for all Enforcement Actions.
- See Actions supported for Activity Logs, Adapters Fetch History, and Asset Investigation modules.
- See Actions supported for Vulnerabilities.
- See Actions supported for Software.

Required Fields

These fields must be configured to run the Enforcement Set.

Action name - The name of this Enforcement Action. The system sets a default name. You can change the name.
Configure Dynamic Values - Toggle on to enter a Dynamic Value statement. See Creating Enforcement Action Dynamic Value Statements to learn more about Dynamic Value statement syntax.

Domain - The domain address of the Zoho Desk server.
Client id - The unique client identifier.
Client secret - The unique client secret.
Refresh token - The refresh token used to obtain new access tokens.
Redirect uri - The redirect URI. It can be found in Zoho at Setup->Channels->Help Center->User Authentication.
Organization id - The organization ID. It can be found in Zoho at Setup->Developer Space->API->OrgId.
Department id - The Departement ID to which to attach the ticket. It can be found in Zoho at Setup->General->Departments. Click on the specific department and copy the number at the end of the URL.

These fields are optional.

Ticket subject (default: Axonius created ticket) - Enter a short description of the ticket issue.
Ticket body (default: Axonius created ticket) - Enter a full description of the issue.
Status (default: Open) - Select a status.
Priority (default: None) - Select a priority.
Category - Select a ticket category.
Assignee id - Enter the ID of the user assigned to this ticket.

Axonius uses the Zoho Desk API.

For more details about other Enforcement Actions available, see Action Library.