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Zoho Desk - Create Ticket
- 13 Apr 2023
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Zoho Desk - Create Ticket
- Updated on 13 Apr 2023
- 2 Minutes to read
- Print
- DarkLight
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Article Summary
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The Zoho Desk - Create Ticket action creates a ticket in Zoho Desk for all the entities retrieved from the saved query supplied as a trigger (or from the entities selected in the asset table).
See Creating Enforcement Sets to learn more about adding Enforcement Actions to Enforcement Sets.
General Settings
- Enforcement Set name (required) - The name of the Enforcement Set. A default value is added by Axonius. You can change the name according to your needs.
- Add description - Click to add a description of the Enforcement Set. It is recommended to describe what the Enforcement Set does.
- Run action on assets matching following query (required) - Select an asset category and a query. The Enforcement Action will be run on the assets that match the query parameters.
- A query only returns results for the asset type it was created for.
- Not all asset categories are supported for all Enforcement Actions.
- See Actions supported for Activity Logs, Adapter Fetch History and Asset Investigation Modules
- See Actions supported for Vulnerabilities.
- See Actions supported for Software.
- Action name (required) - The name of the Main action. A default value is added by Axonius. You can change the name according to your needs.
- Configure Dynamic Values - Toggle on to enter a Dynamic Value statement. See Creating Enforcement Action Dynamic Value Statements to learn more about Dynamic Value statement syntax.
Required Fields
These fields must be configured to run the Enforcement Set.
Domain - The domain address of the Zoho Desk server.
Client id - The unique client identifier.
Client secret - The unique client secret.
Refresh token - The refresh token used to obtain new access tokens.
Redirect uri - The redirect URI. It can be found in Zoho at Setup->Channels->Help Center->User Authentication.
Organization id - The organization ID. It can be found in Zoho at Setup->Developer Space->API->OrgId.
Department id - The Departement ID to which to attach the ticket. It can be found in Zoho at Setup->General->Departments. Click on the specific department and copy the number at the end of the URL.
Additional Fields
These fields are optional.
Ticket subject (default: Axonius created ticket) - Enter a short description of the ticket issue.
Ticket body (default: Axonius created ticket) - Enter a full description of the issue.
Status (default: Open) - Select a status.
Priority (default: None) - Select a priority.
Category - Select a ticket category.
Assignee id - Enter the ID of the user assigned to this ticket.
APIs
Axonius uses the Zoho Desk API.
For more details about other Enforcement Actions available, see Action Library.
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