Zoho Desk - Create Ticket
  • 13 Apr 2023
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Zoho Desk - Create Ticket

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Article summary

The Zoho Desk - Create Ticket action creates a ticket in Zoho Desk for all the entities retrieved from the saved query supplied as a trigger (or from the entities selected in the asset table).

See Creating Enforcement Sets to learn more about adding Enforcement Actions to Enforcement Sets.

Note:

General Settings

  • Action name - The name of this Enforcement Action. The system sets a default name. You can change the name.
  • Configure Dynamic Values - Toggle on to enter a Dynamic Value statement. See Creating Enforcement Action Dynamic Value Statements to learn more about Dynamic Value statement syntax.

Required Fields

These fields must be configured to run the Enforcement Set.

  • Domain - The domain address of the Zoho Desk server.

  • Client id - The unique client identifier.

  • Client secret - The unique client secret.

  • Refresh token - The refresh token used to obtain new access tokens.

  • Redirect uri - The redirect URI. It can be found in Zoho at Setup->Channels->Help Center->User Authentication.

  • Organization id - The organization ID. It can be found in Zoho at Setup->Developer Space->API->OrgId.

  • Department id - The Departement ID to which to attach the ticket. It can be found in Zoho at Setup->General->Departments. Click on the specific department and copy the number at the end of the URL.

Additional Fields

These fields are optional.

  • Ticket subject (default: Axonius created ticket) - Enter a short description of the ticket issue.

  • Ticket body (default: Axonius created ticket) - Enter a full description of the issue.

  • Status (default: Open) - Select a status.

  • Priority (default: None) - Select a priority.

  • Category - Select a ticket category.

  • Assignee id - Enter the ID of the user assigned to this ticket.

APIs

Axonius uses the Zoho Desk API.


For more details about other Enforcement Actions available, see Action Library.



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