- 13 Apr 2023
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Zoho Desk - Create Ticket
- Updated on 13 Apr 2023
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The Zoho Desk - Create Ticket action creates a ticket in Zoho Desk for all the entities retrieved from the saved query supplied as a trigger (or from the entities selected in the asset table).
- Not all asset categories are supported for all Enforcement Actions.
- See Actions supported for Activity Logs, Adapters Fetch History, and Asset Investigation modules.
- See Actions supported for Vulnerabilities.
- See Actions supported for Software.
General Settings
- Action name - The name of this Enforcement Action. The system sets a default name. You can change the name.
- Configure Dynamic Values - Toggle on to enter a Dynamic Value statement. See Creating Enforcement Action Dynamic Value Statements to learn more about Dynamic Value statement syntax.
Required Fields
These fields must be configured to run the Enforcement Set.
Domain - The domain address of the Zoho Desk server.
Client id - The unique client identifier.
Client secret - The unique client secret.
Refresh token - The refresh token used to obtain new access tokens.
Redirect uri - The redirect URI. It can be found in Zoho at Setup->Channels->Help Center->User Authentication.
Organization id - The organization ID. It can be found in Zoho at Setup->Developer Space->API->OrgId.
Department id - The Departement ID to which to attach the ticket. It can be found in Zoho at Setup->General->Departments. Click on the specific department and copy the number at the end of the URL.
Additional Fields
These fields are optional.
Ticket subject (default: Axonius created ticket) - Enter a short description of the ticket issue.
Ticket body (default: Axonius created ticket) - Enter a full description of the issue.
Status (default: Open) - Select a status.
Priority (default: None) - Select a priority.
Category - Select a ticket category.
Assignee id - Enter the ID of the user assigned to this ticket.
APIs
Axonius uses the Zoho Desk API.
For more details about other Enforcement Actions available, see Action Library.