Update ServiceNow Asset
  • 12 Sep 2022
  • 3 Minutes to read
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Update ServiceNow Asset

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Update ServiceNow Asset takes the saved query supplied as a trigger (or devices that have been selected in the asset table) with devices fetched by ServiceNow and update those devices' details in ServiceNow.

To configure the Update ServiceNow Asset action, from the Action Library, click Manage CMDB Assets, and then click Update ServiceNow Asset.

Connection Settings

  1. Use stored credentials from the ServiceNow adapter (required, default: False) - Select this option to use the first connected ServiceNow adapter credentials.
NOTE
To use this option, you must successfully configure a ServiceNow adapter connection.
  1. ServiceNow domain (optional, default: empty) - URL for the ServiceNow admin panel.
NOTE
If Use stored credentials from the ServiceNow adapter is disabled, this field is required.
  1. User name and Password (optional, default: empty) - To connect to ServiceNow, you will need to create a user with action privileges.
NOTE
If Use stored credentials from the ServiceNow adapter is disabled, this fields are required.
  1. Client ID and Client Secret (optional) - The OAuth Client ID and Client Secret for OAuth access to ServiceNow. Refer to OAuth 2.0 with Inbound REST for full details on how to obtain the OAuth Token.
  1. Refresh Token - When using the OAuth method of authentication, enter the value of the Refresh Token issued by a ServiceNow instance.
    Verify SSL - Select whether to verify the SSL certificate of the server against the CA database inside of Axonius. For more details, see SSL Trust & CA Settings.

  2. HTTPS Proxy (optional) - Connect the adapter to a proxy instead of directly connecting it to the domain.

Action Settings

  1. Additional fields (optional, default: empty) - Specify additional fields to be added as part of the ServiceNow asset as key/value pairs in a JSON format. For example: {"field1": "value1", "field2": "value2"}.
    • If supplied, Axonius will add the specified fields and values to the updated asset in ServiceNow. If one of the specified fields is invalid, the request might fail.
    • If not supplied, Axonius will not add any additional fields to the updated asset in ServiceNow.
  2. Do not map default Axonius fields (optional) - Select whether to map the set of default Axonius fields to the ServiceNow asset.
    • If enabled, default Axonius fields will not be mapped to the ServiceNow asset.
    • If disabled, default Axonius fields will be mapped to the ServiceNow asset. For details, see Default Field Mapping.
  3. Map Axonius fields to ServiceNow fields (optional, default: empty) - Use the Field Mapping Wizard to map Axonius fields to fields in ServiceNow. In this way you can transfer data found in Axonius into ServiceNow. The wizard shows you which fields exist on the Axonius system, allowing you to map them easily.
    NOTE

    For details, see Axonius to CMDB Field Mapping.).

  4. Use first IP address only (required, default: False) - Select whether the first IP address to be added to the ServiceNow asset.
    • If enabled, only the device's first IP address will be added to the ServiceNow asset.
    • If disabled, all the device's IP addresses will be added to the ServiceNow asset.
  5. IP addresses delimiter (optional, default: /) - Specify the delimiter to separate between multiple IP addresses added to the ServiceNow asset.
    • If supplied, the specified delimiter will be used to separate between multiple IP addresses added to the ServiceNow asset.
    • If not supplied, the default delimiter will be used to separate between multiple IP addresses added to the ServiceNow asset.
  6. Use first MAC address only (required, default: True) - Select whether the first MAC address to be added to the ServiceNow asset.
    • If enabled, only the device's first MAC address will be added to the ServiceNow asset.
    • If disabled, all the device's MAC addresses will be added to the ServiceNow asset.
  7. MAC addresses delimiter (optional, default: /) - Specify the delimiter to separate between multiple MAC addresses added to the ServiceNow asset.
    • If supplied, the specified delimiter will be used to separate between multiple MAC addresses added to the ServiceNow asset.
    • If not supplied, the default delimiter will be used to separate between multiple MAC addresses added to the ServiceNow asset.
  8. CIDR exclude list (optional, default: empty) - Specify a comma-separated list of CIDRs to be excluded.
    • If supplied, Axonius will not add to ServiceNow IP addresses in the IP range of the specified CIDRs.
    • If not supplied Axonius will add to ServiceNow IP addresses in any IP range.
  9. CIDR include list (optional, default: empty) - Specify a comma-separated list of CIDRs to be included.
    • If supplied, Axonius will only use ServiceNow IP addresses in the IP range of the specified CIDRs.
    • If not supplied Axonius will add to ServiceNow IP addresses in any IP range.

To learn more about configuring Enforcement Sets, see Configuring Enforcement Sets.


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