Freshservice - Update Assets

Freshservice - Update Assets updates a Freshservice asset for:

• Assets that match the results of the selected saved query, and match the Enforcement Action Conditions, if defined or assets selected on the relevant asset page.

General Settings

Required Fields

These fields must be configured to run the Enforcement Set.

• Use stored credentials from the Freshservice adapter - Select this option to use the first connected Freshservice adapter credentials.

  • When you select this option, the Select Adapter Connection drop-down is available, and you can choose which adapter connection to use for this Enforcement Action.
  NOTE

  * To use this option, you must successfully configure a Freshservice adapter connection.
  * The API key used for the adapter connection must be for a user with permissions to update an asset.

• Map Axonius fields to Freshservice fields- This field is only for mapping mandatory fields, such as the name field. (To map custom fields, use the Map Axonius fields to Freshservice type fields field under Additional Fields.) Use the Field Mapping Wizard to map Axonius fields to fields in Freshservice. This allows you to transfer data found in Axonius into Freshservice. The wizard shows you which fields exist on the Axonius system, allowing you to map them easily.

  NOTE

  For details, see Axonius to CMDB Field Mapping.

Additional Fields

These fields are optional.

• Freshservice domain - The hostname or IP address of the Freshservice server.

  NOTE

  If Use stored credentials from the Freshservice is disabled, this field is required.

• API Key – Specify the API Key provided by Freshservice.

  NOTE

  If Use stored credentials from the Freshservice adapter is disabled, this field is required.

• Verify SSL - Select whether to verify the SSL certificate of the server against the CA database inside of Axonius. For more details, see SSL Trust & CA Settings.

• HTTPS Proxy - Connect the adapter to a proxy instead of directly connecting it to the domain.

• Throttle API Requests - Select this option to only use 90% of the API total rate limit bandwidth. For example: If a customer has 3000 total API calls allowed per hour, axonius will only produce 2700 calls, and leave the remaining 10% available.

• Map Axonius fields to Freshservice type fields - Use the Field Mapping Wizard to map Axonius fields to type fields in Freshservice. This field is used to map custom fields defined in Freshservice and MUST be typed exactly as they appear in Freshservice.

• Adjust Date fields to ISO-8601 format - Select to have dates adjusted to the ISO-8601 format.

• Additional fields - Specify additional fields to be added as key/value pairs in a JSON format. For example: {"field1": "value1", "field2": "value2"}. If one of the specified fields is invalid, the request might fail.