Freshservice - Update Assets

Freshservice - Update Assets updates a Freshservice asset for each asset retrieved from the saved query supplied as a trigger (or from the assets selected in the asset table).

Connection Settings

1. Use stored credentials from the Freshservice adapter (required, default: False) - Select this option to use the first connected Freshservice adapter credentials.

2. Freshservice domain (optional) - The hostname or IP address of the Freshservice server.
   NOTE

   If Use stored credentials from the Freshservice is disabled, this field is required.
3. API Key (required) – Specify the API Key provided by Freshservice.

4. Verify SSL - Select whether to verify the SSL certificate of the server against the CA database inside of Axonius. For more details, see SSL Trust & CA Settings.
5. HTTPS Proxy (optional) - Connect the adapter to a proxy instead of directly connecting it to the domain.

Action Settings

1. Map Axonius fields to Freshservice fields (required) - Use the Field Mapping Wizard to map Axonius fields to fields in Freshservice. This allows you to transfer data found in Axonius into Freshservice. The wizard shows you which fields exist on the Axonius system, allowing you to map them easily.

   NOTE

   For details, see Axonius to CMDB Field Mapping.

2. Map Axonius fields to Freshservice type fields (optional) - Use the Field Mapping Wizard to map Axonius fields to type fields in Freshservice. (custom fields defined by the customer in Freshservice and MUST be typed exactly as they appear in Freshservice).