SolarWinds Service Desk - Create Incident
  • 25 Dec 2022
  • 2 Minutes to read
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SolarWinds Service Desk - Create Incident

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SolarWinds Service Desk - Create Incident creates an incident in SolarWinds for all the assets retrieved from the saved query supplied as a trigger (or for the assets selected in the asset table).

See Creating Enforcement Sets to learn more about adding Enforcement Actions to Enforcement Sets.

General Settings

  • Enforcement Set name (required) - The name of the Enforcement Set. A default value is added by Axonious. You can change the name according to your needs.
  • Add description (optional) - Click to add a description of the Enforcement Set. It is recommended to describe what the Enforcement Set does.
  • Run action on assets matching following query (required) - Select an asset category and a query. The Enforcement Action will be run on the assets that match the query parameters.
  • Action name - The name of the Main action. A default value is added by Axonious. You can change the name according to your needs.
  • Configure Action Conditions - Toggle on to enter a condition statement. See Configuring Enforcement Action Conditions to learn more about condition statement syntax.

Use stored credentials from SolarWinds adapter - Select this option to use the first connected SolarWinds adapter credentials.

NOTE
To use this option, you must successfully configure a SolarWinds adapter connection.

Required Fields

These fields must be configured to run the Enforcement Set.

Incident Title - Specify the incident title.

Additional Fields

These fields are optional.

  1. Host Name or IP Address (required) - The hostname or IP address of the SolarWinds Service Desk server.
    NOTE
    If Use stored credentials from the SolarWinds adapter is disabled, this field is required.
  2. API Key (required) - An API Key associated with a user account that has permissions to fetch assets. For details, see How to Setup Token Authentication In SolarWinds.
    NOTE
    If Use stored credentials from the SolarWinds adapter is disabled, these fields are required.
  3. Verify SSL (optional) - Select whether to verify the SSL certificate of the server against the CA database inside of Axonius.  For more details, see  SSL Trust & CA Settings.

  4. HTTPS proxy (optional) - Connect the adapter to a proxy instead of directly connecting it to the domain.

  5. Description - add a description for the incident.
  6. Site ID - the site ID
  7. Department ID -the department ID
  8. Assigned to Email - the email address to which notification will be sent when the incident is created.
  9. State - as defined by SolarWinds Service Desk
  10. Priority - as defined by SolarWinds Service Desk
  11. Category - as defined by SolarWinds Service Desk

APIs

Axonius uses the SolarWinds ITSM API.


Required Permissions

The value supplied in User name must have 'creating incident' permissions.

Version Matrix

This action has only been tested with the versions marked as supported, but may work with other versions. Please contact Axonius Support if you have a version that is not listed and it is not functioning as expected.

Version Supported Notes
SolarWinds (V2.1) Yes

For more details about other Enforcement Actions available, see Action Library.



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