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    SolarWinds - Create Incident
    • 30 Oct 2024
    • 2 Minutes to read
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    Contents

    SolarWinds - Create Incident

    • Updated on 30 Oct 2024
    • 2 Minutes to read
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    Article summary

    SolarWinds - Create Incident creates an incident in SolarWinds for all the assets retrieved from the saved query supplied as a trigger (or for the assets selected in the asset table).

    See Creating Enforcement Sets to learn more about adding Enforcement Actions to Enforcement Sets.

    Note:

    General Settings

    • Action name - The name of this Enforcement Action. The system sets a default name. You can change the name.
    • Configure Dynamic Values - Toggle on to enter a Dynamic Value statement. See Creating Enforcement Action Dynamic Value Statements to learn more about Dynamic Value statement syntax.

    Use stored credentials from SolarWinds adapter - Select this option to use the first connected SolarWinds adapter credentials.

    NOTE
    To use this option, you must successfully configure a SolarWinds adapter connection.

    Required Fields

    These fields must be configured to run the Enforcement Set.

    • Incident Title - Specify the incident title.

    Additional Fields

    These fields are optional.

    • Description - Add a description for the incident.
    • Site ID - The site ID.
    • Department ID - The department ID.
    • Assigned to Email - The email address to which notification will be sent when the incident is created.
    • State - As defined by SolarWinds Service Desk.
    • Priority - As defined by SolarWinds Service Desk.
    • Category - As defined by SolarWinds Service Desk.

    Connection and Credentials

    When Use stored credentials from the adapter is toggled off, some of the connection fields below are required to create the connection, while other fields are optional.

    • Host Name or IP Address - The hostname or IP address of the SolarWinds Service Desk server.
    • API Key - An API Key associated with a user account that has permissions to perform this action. For details, see How to Setup Token Authentication In SolarWinds.
    • Verify SSL (optional) - Select whether to verify the SSL certificate of the server against the CA database inside of Axonius. For more details, see SSL Trust & CA Settings.
    • HTTPS Proxy (optional) - Connect the adapter to a proxy instead of directly connecting it to the domain.

    APIs

    Axonius uses the SolarWinds ITSM API.

    Required Permissions

    The value supplied in User name must have 'creating incident' permissions.

    Version Matrix

    This action has only been tested with the versions marked as supported, but may work with other versions. Please contact Axonius Support if you have a version that is not listed and it is not functioning as expected.

    VersionSupportedNotes
    SolarWinds (V2.1)Yes

    For more details about other Enforcement Actions available, see Action Library.


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