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    ServiceNow - Request Catalog Item
    • 23 Feb 2025
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    ServiceNow - Request Catalog Item

    • Updated on 23 Feb 2025
    • 2 Minutes to read
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    Article summary

    The ServiceNow - Request Catalog Item action orders a service cart item from the service catalog for:

    • Assets returned by the selected query or assets selected on the relevant asset page.

    See Creating Enforcement Sets to learn more about adding Enforcement Actions to Enforcement Sets.

    Note:

    Required Fields

    These fields must be configured to run the Enforcement Set.

    • Action name - The name of this Enforcement Action. The system sets a default name. You can change the name.
    • Configure Dynamic Values - Toggle on to enter a Dynamic Value statement. See Creating Enforcement Action Dynamic Value Statements to learn more about Dynamic Value statement syntax.

    • Use stored credentials from ServiceNow adapter - Select this option to use the ServiceNow connected adapter credentials. By default, the first connection is selected.
      • When you select this option, the Select Adapter Connection dropdown is available, and you can choose the adapter connection to use for this Enforcement Action.
    Note:
    To use this option, you must successfully configure a ServiceNow adapter connection.

    Additional Fields

    These fields are optional.

    Connection and Credentials

    When Use stored credentials from the adapter is toggled off, some of the connection fields below are required to create the connection, while other fields are optional.

    • ServiceNow Domain - The URL of the ServiceNow instance. For example: https://myinstance.service-now.com
    • User Name and Password - The credentials for a user account that has the Required Permissions to perform this action.
    • Client ID and Client Secret - The OAuth Client ID and Client Secret for OAuth access to ServiceNow. Refer to OAuth 2.0 with Inbound REST for full details on how to obtain the OAuth Token.
    • Refresh Token - When using the OAuth method of authentication, enter the value of the Refresh Token issued by a ServiceNow instance.
    • Verify SSL (optional) - Select whether to verify the SSL certificate of the server against the CA database inside of Axonius. For more details, see SSL Trust & CA Settings.
    • HTTPS Proxy (optional) - Connect the adapter to a proxy instead of directly connecting it to the domain.

    Request Body Parameters

    • Quantity - The number of catalog items to request. Equivalent to sysparm_quantity.

    • Additional fields - Name-value pairs of all mandatory cart item variables.
      Request will fail if required attributes are not specified.

      {
"remediation_due_date": "2023-03-14",
 "remediation_risk_rating": "remediation_risk_low",
 "remediation_vulnerability_source": "Tenable",
 "remediation_cve": "CVE-2023-12345",
 "common_comments": "This is a Comment",
 "remediation_short_description": "This is a description",
 "requested_by": "e9846652588cd013a892c6db65422",
 "remediation_assignment_group": "44eb8c11db6bd200d1d6f1fcbf667ee"
 }

    APIs

    Axonius uses the following API:

    Required Permissions

    The stored credentials, or those provided in Connection and Credentials, must have the following permission(s) to perform this Enforcement Action:

    • Permission to create requests

    For more details about other Enforcement Actions available, see Action Library.


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