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    ServiceNow - Request Catalog Item
    • 22 Sep 2024
    • 2 Minutes to read
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    Contents

    ServiceNow - Request Catalog Item

    • Updated on 22 Sep 2024
    • 2 Minutes to read
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    Article summary

    The ServiceNow - Request Catalog Item action orders a service cart item from the service catalog.

    See Creating Enforcement Sets to learn more about adding Enforcement Actions to Enforcement Sets.

    Note:

    General Settings

    • Action name - The name of this Enforcement Action. The system sets a default name. You can change the name.
    • Configure Dynamic Values - Toggle on to enter a Dynamic Value statement. See Creating Enforcement Action Dynamic Value Statements to learn more about Dynamic Value statement syntax.

    • Use stored credentials from ServiceNow adapter - Select this option to use the ServiceNow connected adapter credentials.
      • When you select this option, the Select Adapter Connection dropdown is available, and you can choose the adapter connection to use for this Enforcement Action.
    Note:
    To use this option, you must successfully configure a ServiceNow adapter connection.

    Required Fields

    These fields must be configured to run the Enforcement Set.

    Additional Fields

    These fields are optional.

    • ServiceNow Domain - The URL of the ServiceNow instance. For example: https://myinstance.service-now.com
    • User Name and Password - The credentials for a user account that has the Required Permissions to perform this action.
    • Client ID and Client Secret - The OAuth Client ID and Client Secret for OAuth access to ServiceNow. Refer to OAuth 2.0 with Inbound REST for full details on how to obtain the OAuth Token.
    • Refresh Token - When using the OAuth method of authentication, enter the value of the Refresh Token issued by a ServiceNow instance.
    • Verify SSL (optional) - Select whether to verify the SSL certificate of the server against the CA database inside of Axonius. For more details, see SSL Trust & CA Settings.
    • HTTPS Proxy (optional) - Connect the adapter to a proxy instead of directly connecting it to the domain.

    Request Body Parameters

    • Quantity - The number of catalog items to request. Equivalent to sysparm_quantity.

    • Additional fields - Name-value pairs of all mandatory cart item variables.
      Request will fail if required attributes are not specified.

      {
"remediation_due_date": "2023-03-14",
 "remediation_risk_rating": "remediation_risk_low",
 "remediation_vulnerability_source": "Tenable",
 "remediation_cve": "CVE-2023-12345",
 "common_comments": "This is a Comment",
 "remediation_short_description": "This is a description",
 "requested_by": "e9846652588cd013a892c6db65422",
 "remediation_assignment_group": "44eb8c11db6bd200d1d6f1fcbf667ee"
 }

    APIs

    Axonius uses the following API:

    Required Permissions

    The values supplied in Connection Parameters above must have permissions to create a request.

    For more details about other Enforcement Actions available, see Action Library.


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