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    Zendesk - Create User
    • 22 Sep 2024
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    Contents

    Zendesk - Create User

    • Updated on 22 Sep 2024
    • 2 Minutes to read
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    Article summary

    Zendesk - Create User Creates a user in Zendesk for:

    • Assets that match the results of the selected saved query, and match the Enforcement Action Conditions, if defined or assets selected on the relevant asset page.

    See Creating Enforcement Sets to learn more about adding Enforcement Actions to Enforcement Sets.

    Note:

    General Settings

    • Action name - The name of this Enforcement Action. The system sets a default name. You can change the name.
    • Configure Dynamic Values - Toggle on to enter a Dynamic Value statement. See Creating Enforcement Action Dynamic Value Statements to learn more about Dynamic Value statement syntax.

    • Use stored credentials from Zendesk adapter - Select this option to use the first Zendesk connected adapter credentials. Zendesk

      • When you select this option, the Select Adapter Connection drop-down is available, and you can choose which adapter connection to use for this Enforcement Action.

    Required Fields

    These fields are required to run the Enforcement Action.

    Additional Fields

    These fields are optional.

    Connection and Credentials

    When Use stored credentials from the adapter is toggled off, some of the connection fields below are required to create the connection, while other fields are optional.

    • Sub Domain (required) - The subdomain used to access Zendesk. For example, Axonius is the subdomain for https://axonius.zendesk.com/.

    • User Name (required) - The username of an Axonius dedicated user account.

    • API Key/Token (required) - An API Key/Token associated with a user account that has permissions to perform this action.

    • Password - The password of the Axonius dedicated user account.

    • 2FA Secret Key - The secret generated in Zendesk for setting up two-factor authentication for the Zendesk user created to collect SaaS Management data. See Zendesk documentation for instructions on how to set up two-factor authentication (2FA) and generate the 2FA secret.

    • Verify SSL - Select whether to verify the SSL certificate of the server against the CA database inside of Axonius. For more details, see SSL Trust & CA Settings.

    • HTTPS Proxy (optional) - Connect the adapter to a proxy instead of directly connecting it to the domain.

    • HTTPS Proxy User Name (optional) - The user name to use when connecting to the value supplied in Host Name or IP Address via the value supplied in HTTPS Proxy.

    • HTTPS Proxy Password (optional) - The password to use when connecting to the server using the HTTPS Proxy.

    • Draft - The user is created only within Axonius and not sent to Zendesk via the adapter.
    • First Name (optional) - The first name for a user account that has the permissions to fetch assets.
    • Last Name (optional) - The last name for a user account that has the permissions to fetch assets.
    • Email (optional) - The email address for a user account that has the permissions to fetch assets.
    • Justification reason (optional) - The reason for creating the user.
    • Gateway Name - Select the Gateway through which to connect to perform the action.

    APIs

    Axonius uses the Zendesk Create User API.

    Required Permissions

    This action can be performed by Zendesk Admins and agents in custom roles with permission to manage end users or team members.
    Agents can only update end users. Administrators can update end users, agents, and administrators.

    For more details about other Enforcement Actions available, see Action Library.


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