.png?sv=2022-11-02&ss=b&srt=o&spr=https&st=2024-04-27T01%3A33%3A33Z&se=2024-04-27T01%3A43%3A33Z&sp=r&sig=qpgAM0AuQeSp42FJB2CJhfEH6keJSVwIvOKgURPzAuo%3D){kind=logo}
TOPdesk Enterprise Service Management - Create Ticket
- 28 Jan 2024
- 3 Minutes to read
- Print
- DarkLight
- PDF
TOPdesk Enterprise Service Management - Create Ticket
- Updated on 28 Jan 2024
- 3 Minutes to read
- Print
- DarkLight
- PDF
Article Summary
Share feedback
Thanks for sharing your feedback!
TOPdesk Enterprise Service Management - Create Ticket creates a ticket in TOPdesk and attaches a .csv file of the entities retrieved from the saved query supplied as a trigger (or devices selected in the asset table).
See Creating Enforcement Sets to learn more about adding Enforcement Actions to Enforcement Sets.
General Settings
- Enforcement Set name (required) - The name of the Enforcement Set. A default value is added by Axonius. You can change the name according to your needs.
- Add description - Click to add a description of the Enforcement Set. It is recommended to describe what the Enforcement Set does.
- Run action on assets matching following query (required) - Select an asset category and a query. The Enforcement Action will be run on the assets that match the query parameters.
- A query only returns results for the asset type it was created for.
- Not all asset categories are supported for all Enforcement Actions.
- See Actions supported for Activity Logs, Adapters Fetch History, and Asset Investigation modules.
- See Actions supported for Vulnerabilities.
- See Actions supported for Software.
- Action name (required) - The name of the Main action. A default value is added by Axonius. You can change the name according to your needs.
- Configure Dynamic Values - Toggle on to enter a Dynamic Value statement. See Creating Enforcement Action Dynamic Value Statements to learn more about Dynamic Value statement syntax.
- Use stored credentials from TOPdesk Enterprise Service Management adapter - Select this option to use (the first) TOPdesk Enterprise Service Management connected adapter credentials.
Required Fields
These fields must be configured to run the Enforcement Set.
- Incident Type - Select the TOPdesk Incident Type.
- Caller Email - Specify the caller's email address.
Compute Node - The Axonius node to use when connecting to the specified host. For more details, see Connecting Additional Axonius Nodes.
Additional Fields
These fields are optional.
Note:
In order for TOPdesk tickets to be created correctly, you have to make sure you fill in the parameters with existing options exactly as they appear in TOPdesk.
- Host Name or IP Address (optional) – The hostname of the TOPdesk server. Required when there is more than one connection.
- User Name or Application Name (optional) – Specify the User Name or Application Name. Required when there is more than one connection.
- Password - Enter the password for to use when
- Brief Description (optional) - Enter a brief description to add to the ticket.
- Request Details - Enter the request details. This field fills the large text box in the TOPdesk ticket creation page.
- Add results to request details - Select this option to add the results of the action to the Details field in the TOPdesk incident.
- Entry (optional) - The method of entry. The parameter must exactly match an existing option in TOPdesk.
- Call Type (optional) - Enter the call type exactly as it appears in TOPdesk.
- Category (optional) - Enter an incident category exactly as it appears in TOPdesk.
- Subcategory (optional) - Enter an incident subcategory exactly as it appears in TOPdesk.
- Object ID (optional) - Enter an object ID. The parameter must exactly match an existing option in TOPdesk.
- Impact (required) - The impact level of the problem that is the basis of the ticket. The parameter must exactly match an existing option in TOPdesk.
- Urgency (required) - The urgency level of the ticket. The parameter must exactly match an existing option in TOPdesk.
- Priority (required) - The priority of the ticket. The parameter must exactly match an existing option in TOPdesk.
- Operator Group (optional) - Enter an operator group exactly as it appears in TOPdesk.
- Operator (optional) - Enter an operator name exactly as it appears in TOPdesk.
Version Matrix
This adapter has only been tested with the versions marked as supported, but may work with other versions. Please contact Axonius Support if you have a version that is not listed and it is not functioning as expected.
| Version | Supported | Notes |
|---|---|---|
| Topdesk API v3 and higher | Yes |
For more details about other Enforcement Actions available, see Action Library.
Was this article helpful?