Create TOPdesk Enterprise Service Management Ticket
  • 23 May 2022
  • 2 Minutes to read
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Create TOPdesk Enterprise Service Management Ticket

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The Create TOPdesk Enterprise Service Management Ticket action creates a ticket in TOPdesk and attaches a .csv file of the entities retrieved from the saved query supplied as a trigger (or devices selected in the asset table).

To configure Create TOPdesk Enterprise Service Management Ticket, from the Action Library, click Create Incident, and then click Create TOPdesk Enterprise Service Management Ticket.

Connection Settings

  1. Host Name or IP Address (optional) – The hostname of the TOPdesk server. Required when there is more than one connection.
  2. User Name or Application Name (optional) – Specify the User Name or Application Name. Required when there is more than one connection.

Action Settings

Note:

In order for TOPdesk tickets to be created correctly, you have to make sure you fill in the parameters with existing options exactly as they appear in TOPdesk.

  1. Incident Type - Select the TOPdesk Incident Type.
  2. Caller Email - Specify the caller's email address.
  3. Brief Description (optional) - Enter a brief description to add to the ticket.
  4. Request Details - Enter the request details. This field fills the large text box in the TOPdesk ticket creation page.
  5. Entry (optional) - The method of entry. The parameter must exactly match an existing option in TOPdesk.
  6. Call Type (optional) - Enter the call type exactly as it appears in TOPdesk.
  7. Category (optional) - Enter an incident category exactly as it appears in TOPdesk.
  8. Subcategory (optional) - Enter an incident subcategory exactly as it appears in TOPdesk.
  9. Object ID (optional) - Enter an object ID. The parameter must exactly match an existing option in TOPdesk.
  10. Impact (required) - The impact level of the problem that is the basis of the ticket. The parameter must exactly match an existing option in TOPdesk.
  11. Urgency (required) - The urgency level of the ticket. The parameter must exactly match an existing option in TOPdesk.
  12. Priority (required) - The priority of the ticket. The parameter must exactly match an existing option in TOPdesk.
  13. Operator Group (optional) - Enter an operator group exactly as it appears in TOPdesk.
  14. Operator (optional) - Enter an operator name exactly as it appears in TOPdesk.

Version Matrix

This adapter has only been tested with the versions marked as supported, but may work with other versions. Please contact Axonius Support if you have a version that is not listed and it is not functioning as expected.

Version Supported Notes
Topdesk API v3 and higher Yes

To learn more about configuring Enforcement Sets, see Configuring Enforcement Sets.


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