TeamDynamix - Create Ticket
  • 27 Mar 2024
  • 2 Minutes to read
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TeamDynamix - Create Ticket

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Article summary

TeamDynamix - Create Ticket creates a ticket in TeamDynamix for each entity retrieved from the saved query supplied as a trigger (or from the entities selected in the asset table).

See Creating Enforcement Sets to learn more about adding Enforcement Actions to Enforcement Sets.

General Settings

  • Enforcement Set name (required) - The name of the Enforcement Set. A default value is added by Axonius. You can change the name according to your needs.
  • Add description - Click to add a description of the Enforcement Set. It is recommended to describe what the Enforcement Set does.
  • Run action on assets matching following query (required) - Select an asset category and a query. The Enforcement Action will be run on the assets that match the query parameters.
  • Action name (required) - The name of the Main action. A default value is added by Axonius. You can change the name according to your needs.
  • Configure Dynamic Values - Toggle on to enter a Dynamic Value statement. See Creating Enforcement Action Dynamic Value Statements to learn more about Dynamic Value statement syntax.

  • Use stored credentials from TeamDynamix adapter - Select this option to use the first connected TeamDynamix adapter credentials. When you select this option, the Select Adapter Connection drop-down is available, and you can choose which adapter connection to use for this Enforcement Action.

Required Fields

These fields for TeamDynamix tickets must be configured to run the Enforcement Set.

  • APP ID - The ID of the application.
  • Ticket Title - The title of the ticket.
  • Parent ID - The ID of the parent ticket.
  • Type ID - The ID of the ticket type.
  • Account ID - The ID of the user account creating the ticket.
  • Status ID - The ID of the ticket status.
  • Priority ID - The ID of the ticket priority.
  • Requestor UID - The UID of the user requesting the ticket.
  • Compute Node - The Axonius node to use when connecting to the specified host. For more details, see Connecting Additional Axonius Nodes.

Additional Fields

These fields are optional.

Connection Parameters

When Use stored credentials from the Salesforce Adapter is disabled, these fields are required:

  • Host Name or IP Address - The hostname or IP address of the TeamDynamix server.
  • User name and Password - The credentials to connect to TeamDynamix.
  • Verify SSL - Select whether to verify the SSL certificate of the server against the CA database inside of Axonius. For more details, see SSL Trust & CA Settings.

  • HTTPS Proxy - Connect the adapter to a proxy instead of directly connecting it to the domain.

  • HTTPS Proxy User Name - The user name to use when connecting to the server using the  HTTPS Proxy.

  • HTTPS Proxy Password - The password to use when connecting to the server using the  HTTPS Proxy.

  • Brief Description - Enter a short description of the issue in the ticket.
  • Add default ticket description - This description will be added to tickets.
  • Gateway Name - Select the gateway through which to connect to perform the action.

API

Axonius uses the TeamDynamix Web API: Tickets

Required Permissions

The values supplied in Connection Parameters above must have Write/Admin permissions.


For more details about other Enforcement Actions available, see Action Library.


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