SysAid - Create Incident

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SysAid - Create Incident creates an incident in SysAid for:

Assets that match the results of the selected saved query, and match the Enforcement Action Conditions, if defined or assets selected on the relevant asset page.

See Creating Enforcement Sets to learn more about adding Enforcement Actions to Enforcement Sets.

Note:

Not all asset categories are supported for all Enforcement Actions.
- See Actions supported for Activity Logs, Adapters Fetch History, and Asset Investigation modules.
- See Actions supported for Vulnerabilities.
- See Actions supported for Software.

General Settings

Action name - The name of this Enforcement Action. The system sets a default name. You can change the name.
Configure Dynamic Values - Toggle on to enter a Dynamic Value statement. See Creating Enforcement Action Dynamic Value Statements to learn more about Dynamic Value statement syntax.

Use stored credentials from the Sysaid adapter - Select this option to use the first Sysaid connected adapter credentials. To use this option, you must successfully configure a SysAid Adapter adapter connection.

These fields must be configured to run the Enforcement Set.

Compute Node - The Axonius node to use when connecting to the specified host. For more details, see Connecting Additional Axonius Nodes.

These fields are optional.

Sysaid Domain - The full URL of the Sysaid server.
User Name and Password - The credentials for a user account that has the permission to create tickets in Sysaid.
Verify SSL (optional) - Select whether to verify the SSL certificate of the server against the CA database inside of Axonius. For more details, see SSL Trust & CA Settings.
HTTPS Proxy (optional) - Connect the adapter to a proxy instead of directly connecting it to the domain.

Incident title - Enter a title for the incident.
Incident description - Enter a description of the incident.
Category - Composed of the 3 values of category + sub category + third level category.
Sub Category - Enter a sub-category.
Third level category - Enter a third level category.
Add list of assets to incident - When selected, adds the list of assets to the notes of the incident.
Add date to the title - When selected, adds the creation date to the title.
Add default incident description - Add the default description to the incident.
Assigned user name - Enter a value to be sent to the server as the assigned username for the incident. If you leave this field empty, the username assigned to the incident will be the value provided in the User Name field.

The user account used to connect to the Sysaid server must have permission to create incidents.

For more details about other Enforcement Actions available, see Action Library.

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