SysAid - Create Incident

SysAid - Create Incident creates an incident in SysAid for all relevent entities.

See Creating Enforcement Sets to learn more about adding Enforcement Actions to Enforcement Sets.

General Settings

Enforcement Set name (required) - The name of the Enforcement Set. A default value is added by Axonious. You can change the name according to your needs.
Add description (optional) - Click to add a description of the Enforcement Set. It is recommended to describe what the Enforcement Set does.
Run action on assets matching following query (required) - Select an asset category and a query. The Enforcement Action will be run on the assets that match the query parameters.
- A query only returns results for the asset type it was created for.
- Not all asset categories are supported for all Enforcement Actions.
  - See Actions supported for Activity Logs and Adapter Fetch History Modules
Action name - The name of the Main action. A default value is added by Axonious. You can change the name according to your needs.
Configure Action Conditions - Toggle on to enter a condition statement. See Configuring Enforcement Action Conditions to learn more about condition statement syntax.

To create the action:

Define a unique action name
Specify incident description
To use the connected SysAid adapter credentials, select the Use SysAid Adapter checkbox. Else, provide credentials to connect SysAid: domain, username and password.
NOTE
To use this option, you must successfully configure a SysAid adapter connection.
You can configure whether to verify SSL connection or not. By defualt, verify SSL checkbox is selected
Save the action.

For more details about other Enforcement Actions available, see Action Library.

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