SysAid - Create Incident
  • 16 Mar 2023
  • 1 Minute to read
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SysAid - Create Incident

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SysAid - Create Incident creates an incident in SysAid for all relevent entities.

See Creating Enforcement Sets to learn more about adding Enforcement Actions to Enforcement Sets.

General Settings

  • Enforcement Set name (required) - The name of the Enforcement Set. A default value is added by Axonious. You can change the name according to your needs.
  • Add description (optional) - Click to add a description of the Enforcement Set. It is recommended to describe what the Enforcement Set does.
  • Run action on assets matching following query (required) - Select an asset category and a query. The Enforcement Action will be run on the assets that match the query parameters.
  • Action name - The name of the Main action. A default value is added by Axonious. You can change the name according to your needs.
  • Configure Action Conditions - Toggle on to enter a condition statement. See Configuring Enforcement Action Conditions to learn more about condition statement syntax.

To create the action:

  1. Define a unique action name
  2. Specify incident description
  3. To use the connected SysAid adapter credentials, select the Use SysAid Adapter checkbox. Else, provide credentials to connect SysAid: domain, username and password.
    NOTE
    To use this option, you must successfully configure a SysAid adapter connection.
  4. You can configure whether to verify SSL connection or not. By defualt, verify SSL checkbox is selected
  5. Save the action.

For more details about other Enforcement Actions available, see Action Library.


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