SymphonyAI Summit - Create Ticket
  • 22 Sep 2024
  • 2 Minutes to read
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SymphonyAI Summit - Create Ticket

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Article summary

SymphonyAI Summit - Create Ticket creates one ticket in SymphonyAI Summit for all entities retrieved from the saved query supplied as a trigger (or from the entities selected in the asset table).

See Creating Enforcement Sets to learn more about adding Enforcement Actions to Enforcement Sets.

Note:

General Settings

  • Action name - The name of this Enforcement Action. The system sets a default name. You can change the name.
  • Configure Dynamic Values - Toggle on to enter a Dynamic Value statement. See Creating Enforcement Action Dynamic Value Statements to learn more about Dynamic Value statement syntax.

  • Use stored credentials from the SymphonyAI Summit adapter - Select this option to use the the first connected SymphonyAI Summit adapter credentials.

Required Fields

These fields must be configured to run the Enforcement Set.

  • Caller Email - Specify the caller's email address.
  • Assigned WorkGroup Name - Enter the workgroup name to which the new ticket will be assigned.
  • Instance Name (default: IT) - The name of the SymphonyAI Summit instance. The current default is “IT” but can be any word.
  • Urgency Name - Set the level of urgency for the ticket from the list: High, Medium, or Low.
  • Description - Enter a description.
  • Compute Node - The Axonius node to use when connecting to the specified host. For more details, see Connecting Additional Axonius Nodes.

Additional Fields

These fields are optional.

  • Host Name or IP Address - The full URL of the SymphonyAI Summit server.
  • API Key - An API key.
  • Verify SSL (optional) - Select whether to verify the SSL certificate of the server against the CA database inside of Axonius. For more details, see SSL Trust & CA Settings.
  • HTTPS Proxy Password (optional) - The password to use when connecting to the server using the  HTTPS Proxy.
  • HTTPS Proxy User Name (optional) - The user name to use when connecting to the server using the  HTTPS Proxy.
  • HTTPS Proxy (optional) - Connect the adapter to a proxy instead of directly connecting it to the domain.
  • Static Attributes - Define the static SymphonyAI Summit field IDs and their values. Click + to add a static attribute. Multiple static attributes can be added.
  • Attach CSV to ticket - Select to attach a CSV to the ticket.
  • Gateway Name - Select the Gateway through which to connect to perform the action.

APIs

Axonius uses the SummitAI API.


For more details about other Enforcement Actions available, see Action Library.


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