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    SymphonyAI Summit - Create Ticket
    • 23 Feb 2025
    • 2 Minutes to read
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    Contents

    SymphonyAI Summit - Create Ticket

    • Updated on 23 Feb 2025
    • 2 Minutes to read
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    Article summary

    SymphonyAI Summit - Create Ticket creates one ticket in SymphonyAI Summit for:

    • Assets returned by the selected query or assets selected on the relevant asset page.

    See Creating Enforcement Sets to learn more about adding Enforcement Actions to Enforcement Sets.

    Note:

    Required Fields

    These fields must be configured to run the Enforcement Set.

    • Action name - The name of this Enforcement Action. The system sets a default name. You can change the name.
    • Configure Dynamic Values - Toggle on to enter a Dynamic Value statement. See Creating Enforcement Action Dynamic Value Statements to learn more about Dynamic Value statement syntax.

    • Use stored credentials from the SymphonyAI Summit adapter - Select this option to use credentials from the adapter connection. By default, the first connection is selected.

      • When you select this option, the Select Adapter Connection drop-down becomes available. Select the adapter connection to use for this Enforcement Action.
      Note:
      To use this option, you must successfully configure a SymphonyAI Summit adapter connection.

    • Caller Email - Specify the caller's email address.

    • Assigned WorkGroup Name - Enter the workgroup name to which the new ticket will be assigned.

    • Instance Name (default: IT) - The name of the SymphonyAI Summit instance. The current default is “IT” but can be any word.

    • Urgency Name - Set the level of urgency for the ticket from the list: High, Medium, or Low.

    • Description - Enter a description.

    • Compute Node - The Axonius node to use when connecting to the specified host. For more details, see Connecting Additional Axonius Nodes.

    Additional Fields

    These fields are optional.

    Connection and Credentials

    When Use stored credentials from the adapter is toggled off, some of the connection fields below are required to create the connection, while other fields are optional.

    • Host Name or IP Address - The full URL of the SymphonyAI Summit server.
    • API Key - An API key.
    • Verify SSL (optional) - Select whether to verify the SSL certificate of the server against the CA database inside of Axonius. For more details, see SSL Trust & CA Settings.
    • HTTPS Proxy Password (optional) - The password to use when connecting to the server using the  HTTPS Proxy.
    • HTTPS Proxy User Name (optional) - The user name to use when connecting to the server using the  HTTPS Proxy.
    • HTTPS Proxy (optional) - Connect the adapter to a proxy instead of directly connecting it to the domain.
    • Static Attributes - Define the static SymphonyAI Summit field IDs and their values. Click + to add a static attribute. Multiple static attributes can be added.
    • Attach CSV to ticket - Select to attach a CSV to the ticket.
    • Gateway Name - Select the Gateway through which to connect to perform the action.

    APIs

    Axonius uses the SummitAI API.

    Required Permissions

    The stored credentials, or those provided in Connection and Credentials, must have permission to perform this Enforcement Action.

    For more details about other Enforcement Actions available, see Action Library.

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