BMC Helix Remedy - Create Ticket
  • 22 Nov 2022
  • 1 Minute to read
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BMC Helix Remedy - Create Ticket

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BMC Helix Remedy - Create Ticket creates a incident in Remedy for all relevant entities.

  1. Define a unique action name.

  2. Provide credentials to connect BMC Helix Remedy: domain, username and password.

  3. You can configure whether to verify SSL connection or not. By default, Verify SSL checkbox is selected.

  4. You can configure to connect to a proxy instead of directly connecting it to the domain.

  5. Specify the form name and the ticket description.

  6. To send the incident description, select the Add Incident Description Default checkbox.
    The incident description message includes the Enforcement Set name and the triggered query, the condition for executing the Enforcement, if such exists, and number of current and previous results.

    Message example:
    Alert - "test" for the following query has been triggered: Missing Sophos

    Alert Details
    The alert was triggered because: The number of entities is above 0
    The number of devices returned by the query:4
    The previous number of devices was:4

    You can view the query and its results here: https://demo-latest.axonius.com/devices?view=Missing Sophos

  7. Specify the ticket priority. For example: Low, Normal, High, Critical.

NOTE
Since the valid values of the different parameters are customer specific, Axonius does not validate any of those parameters values. You must make sure inserted values are correct, otherwise, the request might fail.
  1. Save the action.

To learn more about configuring Enforcement Sets, see Configuring Enforcement Sets.


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