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    Freshservice - Create Assets
    • 27 Jan 2025
    • 3 Minutes to read
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    Contents

    Freshservice - Create Assets

    • Updated on 27 Jan 2025
    • 3 Minutes to read
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    Article summary

    Freshservice - Create Assets creates an asset in Freshservice for each asset retrieved from the saved query supplied as a trigger (or from the assets selected in the asset table).

    Note:

    All Freshservice field names are case sensitive. To check a field name, fetch the asset with a curl command and check the RAW data in Axonius. See Service Desk API for Developers | Freshservice.

    See Creating Enforcement Sets to learn more about adding Enforcement Actions to Enforcement Sets.

    Note:

    Required Fields

    These fields must be filled in to run the Enforcement Set.

    • Action name - The name of this Enforcement Action. The system sets a default name. You can change the name.
    • Configure Dynamic Values - Toggle on to enter a Dynamic Value statement. See Creating Enforcement Action Dynamic Value Statements to learn more about Dynamic Value statement syntax.

    • Use stored credentials from the Freshservice adapter - Select this option to use the first connected Freshservice adapter credentials.

      • When you select this option, the Select Adapter Connection drop-down becomes available. Select the adapter connection to use for this Enforcement Action.
      NOTE
      • To use this option, you must successfully configure a Freshservice adapter connection.
      • The API key used for the adapter connection must be for a user with permissions to create new asset.

    • Map Axonius fields to Freshservice fields - This field is only for mapping mandatory fields, such as the name field.

      Note:

      To map custom fields, use the Map Axonius fields to Freshservice type fields field under Additional Fields.

      Use the Field Mapping Wizard to map Axonius fields to fields in Freshservice. This allows you to transfer data found in Axonius into Freshservice. The wizard shows you which fields exist on the Axonius system, allowing you to map them easily.

      NOTE

      For details, see Axonius to CMDB Field Mapping.

    • Asset Type ID - Asset type ID. This must be a numberic value.

    • Impact (default: low) - Available values are low, medium or high.

    Additional Fields

    These fields are optional.

    Connection and Credentials

    When Use stored credentials from the adapter is toggled off, some of the connection fields below are required to create the connection, while other fields are optional.

    • Freshservice domain - The hostname or IP address of the Freshservice server.
    • API Key – Specify the API Key provided by Freshservice.
    • Verify SSL (optional) - Select whether to verify the SSL certificate of the server against the CA database inside of Axonius. For more details, see SSL Trust & CA Settings.
    • HTTPS Proxy (optional) - Connect the adapter to a proxy instead of directly connecting it to the domain.
    • Throttle API Requests - Select this option to only use 90% of the API total rate limit bandwidth. For example: If a customer has 3000 total API calls allowed per hour, axonius will only produce 2700 calls, and leave the remaining 10% available.
    • Map Axonius fields to Freshservice type fields - Use the Field Mapping Wizard to map Axonius fields to type fields in Freshservice. This field is used to map custom fields defined in Freshservice and MUST be typed exactly as they appear in Freshservice.
    • Adjust Date fields to ISO-8601 format - Select this option to make sure that all dates are based on the ISO-8601 format to conform with the Freshservice API.
    • Asset Tag - Enter tags you want associated with the asset.
    • Additional fields - List additional fields that you want to include in the asset.

    For more details about other Enforcement Actions available, see Action Library.

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