Freshservice - Create Assets

Freshservice - Create Assets creates an asset in Freshservice for each asset retrieved from the saved query supplied as a trigger (or from the assets selected in the asset table).

General Settings

• Use stored credentials from the Freshservice adapter (required, default: False) - Select this option to use the first connected Freshservice adapter credentials.
  NOTE

  • To use this option, you must successfully configure a Freshservice adapter connection.
  • The API key used for the adapter connection must be for a user with permissions to create new asset.

Required Fields

These fields must be filled in to run the Enforcement Set.

• Map Axonius fields to Freshservice fields - This field is only for mapping mandatory fields, such as the name field. (To map custom fields, use the Map Axonius fields to Freshservice type fields field under Additional Fields.) Use the Field Mapping Wizard to map Axonius fields to fields in Freshservice. This allows you to transfer data found in Axonius into Freshservice. The wizard shows you which fields exist on the Axonius system, allowing you to map them easily.
  NOTE

  For details, see Axonius to CMDB Field Mapping.

• Asset Type ID - Asset type ID. This must be a numberic value.
• Impact (default: low) - Available values are low, medium or high.

Additional Fields

These fields are optional.

• Freshservice domain - The hostname or IP address of the Freshservice server.
  NOTE

  If Use stored credentials from the Freshservice is disabled, this field is required.
• API Key – Specify the API Key provided by Freshservice.
  NOTE

  If Use stored credentials from the Freshservice adapter is disabled, this field is required.
• Verify SSL - Select whether to verify the SSL certificate of the server against the CA database inside of Axonius. For more details, see SSL Trust & CA Settings.
• HTTPS Proxy - Connect the adapter to a proxy instead of directly connecting it to the domain.
• Throttle API Requests - Select this option to only use 90% of the API total rate limit bandwidth. For example: If a customer has 3000 total API calls allowed per hour, axonius will only produce 2700 calls, and leave the remaining 10% available.
• Map Axonius fields to Freshservice type fields - Use the Field Mapping Wizard to map Axonius fields to type fields in Freshservice. This field is used to map custom fields defined in Freshservice and MUST be typed exactly as they appear in Freshservice.
• Adjust Date fields to ISO-8601 format - Select this option to make sure that all dates are based on the ISO-8601 format to conform with the Freshservice API.
• Asset Tag - Asset tag
• Additional fields - List additional fields that you want to include in the asset.