- 26 Feb 2023
- 2 Minutes to read
-
Print
-
DarkLight
-
PDF
Freshservice - Create Ticket per Asset
- Updated on 26 Feb 2023
- 2 Minutes to read
-
Print
-
DarkLight
-
PDF
Freshservice - Create Ticket per Asset creates an asset in Freshservice for each asset retrieved from the saved query supplied as a trigger (or from the entities selected in the asset table).
See Creating Enforcement Sets to learn more about adding Enforcement Actions to Enforcement Sets.
General Settings
- Enforcement Set name (required) - The name of the Enforcement Set. A default value is added by Axonious. You can change the name according to your needs.
- Add description (optional) - Click to add a description of the Enforcement Set. It is recommended to describe what the Enforcement Set does.
- Run action on assets matching following query (required) - Select an asset category and a query. The Enforcement Action will be run on the assets that match the query parameters.
- A query only returns results for the asset type it was created for.
- Not all asset categories are supported for all Enforcement Actions.
- See Actions supported for Activity Logs and Adapter Fetch History Modules
- Action name - The name of the Main action. A default value is added by Axonious. You can change the name according to your needs.
- Configure Action Conditions - Toggle on to enter a condition statement. See Configuring Enforcement Action Conditions to learn more about condition statement syntax.
-
Use Adapter Credentials - Select this option to use the first connected Freshservice adapter credentials.
NOTETo use this option, you must successfully configure a Freshservice adapter connection.
Required Fields
These fields must be configured to run the Enforcement Set.
- Ticket requester email - Specify an email address of the requesting person to create the ticket. If no contact exists with this email address in Freshservice, it will be added as a new contact.
- Instance Name - The Axonius node to use when connecting to the specified host. For more details, see Connecting Additional Axonius Nodes.
Additional Fields
These fields are optional.
-
Freshservice Domain - The hostname of the Freshservice server.
NOTEIf Use stored credentials from the Freshservice adapter is disabled, this field is required. -
API Key - Enter the API Key provided by Freshservice.
NOTEIf Use stored credentials from the Freshservice adapter is disabled, this field is required. -
Verify SSL - Select whether to verify the SSL certificate of the server against the CA database inside of Axonius. For more details, see SSL Trust & CA Settings.
-
HTTPS proxy - Connect the adapter to a proxy instead of directly connecting it to the domain.
-
Create Incident API version - Select the version of Freshservice API to use to create the ticket.
-
Subject - Specify the ticket title.
-
Ticket description - Specify a ticket description.
-
Add default ticket description - Select whether to include the ticket description in the Freshservice ticket.
Message example:
Alert - "test" for the following query has been triggered: Missing SophosAlert Details
The alert was triggered because: The number of entities is above 0
The number of devices returned by the query:4
The previous number of devices was:4You can view the query and its results here: https://demo-latest.axonius.com/devices?view=Missing Sophos
-
Priority (default: low) - Select the ticket priority: low, medium, high, urgent.
-
Group name - Specify a group name the ticket should be assigned to.
-
Tunnel Name - For Axonius-hosted (SaaS) deployments. Select the tunnel through which to connect to perform the action.
For more details about other Enforcement Actions available, see Action Library.