Freshservice - Create Ticket per Asset

Freshservice - Create Ticket per Asset creates an asset in Freshservice for each asset retrieved from the saved query supplied as a trigger (or from the entities selected in the asset table).

General Settings

• Use stored credentials from Freshservice Adapter - Select this option to use Freshservice connected adapter credentials.
  When you select this option, the Select Adapter Connection drop-down is available, and you can choose which adapter connection to use for this Enforcement Action.

Required Fields

These fields must be configured to run the Enforcement Set.

• Ticket requester email - Specify an email address of the requesting person to create the ticket. If no contact exists with this email address in Freshservice, it will be added as a new contact.
• Instance Name - The Axonius node to use when connecting to the specified host. For more details, see Connecting Additional Axonius Nodes.

Additional Fields

These fields are optional.

• Freshservice Domain - The hostname of the Freshservice server.

  NOTE

  If Use stored credentials from the Freshservice adapter is disabled, this field is required.

• API Key - Enter the API Key provided by Freshservice.

  NOTE

  If Use stored credentials from the Freshservice adapter is disabled, this field is required.

• Verify SSL - Select whether to verify the SSL certificate of the server against the CA database inside of Axonius. For more details, see SSL Trust & CA Settings.

• HTTPS proxy - Connect the adapter to a proxy instead of directly connecting it to the domain.

• Throttle API Requests - Select this option to only use 90% of the API total rate limit bandwidth. For example: If a customer has 3000 total API calls allowed per hour, axonius will only produce 2700 calls, and leave the remaining 10% available.

• Create Incident API version - Select the version of Freshservice API to use to create the ticket.

• Subject - Specify the ticket title, default is 'Axonius-created incident'.

• Ticket description - Specify a ticket description, default is 'Incident created by Axonius'.

  Message example:
  Alert - "test" for the following query has been triggered: Missing Sophos

  Alert Details
  The alert was triggered because: The number of entities is above 0
  The number of devices returned by the query:4
  The previous number of devices was:4

  You can view the query and its results here: https://demo-latest.axonius.com/devices?view=Missing Sophos

• Priority (default: low) - Select the ticket priority: low, medium, high, urgent.

• Group Name or Group ID - Enter a Group Name or Group ID the ticket should be assigned to. When you choose group name, Axonius will search all groups for the group ID.

• Tunnel Name - For Axonius-hosted (SaaS) deployments. Select the tunnel through which to connect to perform the action.