- 22 Nov 2022
- 1 Minute to read
-
Print
-
DarkLight
-
PDF
Cherwell IT Service Management - Create Incident per Asset
- Updated on 22 Nov 2022
- 1 Minute to read
-
Print
-
DarkLight
-
PDF
Cherwell IT Service Management - Create Incident per Asset (Create Cherwell Incident per Entity) creates an incident in Cherwell for each for each of the entities that are the result of the saved query supplied as a trigger (or devices selected in the asset table).
To configure the Create Cherwell Incident per Entity action, follow the same steps as described in the Create Cherwell Incident action.
In addition, as part of the enforcement action configuration, the Axonius to Cherwell field mapping field lets you map Axonius fields to the CMDB fields. The input should be key/value pairs in a JSON format.
For example: {'axonius_field1
:servicenow_field1
, axonius_field2
:servicenow_field2
}
In addition in this action you can also set the Sleep 1 second every token request (optional, default: empty) parameter - Select this option to wait before sending authentication tokens.
For more details about other Enforcement Actions available, see Action Library.