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    Freshservice - Add or Remove User from Group
    • 19 Sep 2024
    • 2 Minutes to read
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    Freshservice - Add or Remove User from Group

    • Updated on 19 Sep 2024
    • 2 Minutes to read
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    Article summary

    Freshservice - Add or Remove User from Group adds or removes users from groups in Freshservice for assets retrieved from the saved query supplied as a trigger (or from the assets selected in the asset table).

    Note:

    All Freshservice field names are case sensitive. To check a field name, fetch the asset with a curl command and check the RAW data in Axonius. See Service Desk API for Developers | Freshservice.

    See Creating Enforcement Sets to learn more about adding Enforcement Actions to Enforcement Sets.

    Note:

    General Settings

    • Action name - The name of this Enforcement Action. The system sets a default name. You can change the name.
    • Configure Dynamic Values - Toggle on to enter a Dynamic Value statement. See Creating Enforcement Action Dynamic Value Statements to learn more about Dynamic Value statement syntax.

    • Use stored credentials from the Freshservice adapter - Select this option to use the first connected Freshservice adapter credentials.
      NOTE
      • To use this option, you must successfully configure a Freshservice adapter connection.
      • The API key used for the adapter connection must be for a user with permissions to modify groups.

    Required Fields

    These fields must be filled in to run the Enforcement Set.

    • Group IDs (comma separated) - Enter a comma separated list of group IDs. The users will be added or removed from the identified groups.
    • Add/Remove assignment - Select the action to perform.

    • Compute Node - The Axonius node to use when connecting to the specified host. For more details, see Connecting Additional Axonius Nodes.

    Additional Fields

    These fields are optional.

    • Freshservice domain - The hostname or IP address of the Freshservice server.
    • API Key – Specify the API Key provided by Freshservice.
    • Verify SSL - Select whether to verify the SSL certificate of the server against the CA database inside of Axonius. For more details, see SSL Trust & CA Settings.
    • HTTPS Proxy - Connect the adapter to a proxy instead of directly connecting it to the domain.
    • Throttle API Requests - Select this option to only use 90% of the API total rate limit bandwidth. For example: If a customer has 3000 total API calls allowed per hour, axonius will only produce 2700 calls, and leave the remaining 10% available.

    For more details about other Enforcement Actions available, see Action Library.

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