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    RescueAssist (GoToAssist)
    • 01 Nov 2023
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    RescueAssist (GoToAssist)

    • Updated on 01 Nov 2023
    • 1 Minute to read
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    Article Summary

    RescueAssist (formerly GoToAssist) is a cloud-based toolset for IT and customer support teams including remote support, IT monitoring, and service desk management.


    Types of Assets Fetched

    This adapter fetches the following types of assets:

    • Devices

    Parameters

    1. Client ID and Client Secret (required) - The credentials for an account that has authorization to the RescueAssist API. Follow GoTo Assist How to create an OAuth Client for details.
    2. User Name and Password (required) - The credentials for a user account that has the permissions to fetch assets. Refer to GoTo Assist documentation for details.

    To learn more about common adapter connection parameters and buttons, see Adding a New Adapter Connection.

    RescueAssist

    APIs

    Axonius uses the GoToConnect API

    Required Permissions

    The value supplied in User Name and Client ID must have read permissions in order to fetch assets.


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