Cherwell IT Service Management

Cherwell IT Service Management is a service desk platform enabling automation for process workflows, supporting tasks, and related approvals.

Types of Assets Fetched

This adapter fetches the following types of assets:

• Devices

Parameters

1. Cherwell Domain (required) - The hostname or IP address of the Cherwell server.
2. User Name and Password (required) - The user name and the password of a read-only user.
3. Client ID (required) - Enter the client ID created in the CSM Administrator. For details, see Cherwell - Obtaining API Client IDs.
4. Field Names Suffix (optional, default: empty) - Specify a common suffix for the various Cherwell fields.
   • If supplied, Axonius will omit the specified suffix when mapping the Cherwell fields to the Axonius device fields.
   • If not supplied, Axonius will not omit the specified suffix when mapping the Cherwell fields to the Axonius device fields. It may impact the mapped fields.
5. Verify SSL (required, default: False) - Verify the SSL certificate offered by the value supplied in Cherwell Domain. For more details, see SSL Trust & CA Settings.
   • If enabled, the SSL certificate offered by the value supplied in Cherwell Domain will be verified against the CA database inside of Axonius. If the SSL certificate can not be validated against the CA database inside of Axonius, the connection will fail with an error.
   • If disabled, the SSL certificate offered by the value supplied in Cherwell Domain will not be verified against the CA database inside of Axonius.
6. HTTPS Proxy (optional, default: empty) - A proxy to use when connecting to the value supplied in Cherwell Domain.
   • If supplied, Axonius will utilize the proxy when connecting to the value supplied in Cherwell Domain.
   • If not supplied, Axonius will connect directly to the value supplied in Cherwell Domain.
7. Sleep 1 second every token request (optional, default: empty) - Select this option to wait before sending authentication tokens.
8. For details on the common adapter connection parameters and buttons, see Adding a New Adapter Connection.

Advanced Settings

1. CI type name include list (optional, default: empty) - Specify a comma-separated list of CI types (Configuration Items, such as: computer or mobile device.) in Cherwell.
   • If supplied, all connections for this adapter will only collect devices of the CI types provided in this list.
   • If not supplied, all connections for this adapter will not collect any devices of any CI type.
2. Use Last Reconciled as Last Seen (required, default: False)
   • If enabled, all connections for this adapter will map Cherwell's Last Reconciled field as the device's Last Seen field.
   • If disabled, all connections for this adapter will not map Cherwell's Last Reconciled field as the device's Last Seen field.
3. Fetch only deployed devices (required, default: False)
   • If enabled, all connections for this adapter will fetch only deployed devices.
   • If disabled, all connections for this adapter will fetch all devices types.
4. Status include list - Only fetch devices with the following status. Enter a list of status separated by commas.
5. Add status to retired device hostnames - Select to add the status as a suffix to host names, when the status is either 'Retired', 'Disposed', or 'Prepared for Disposal'. When the status is added, the hostname will appear 'Windows-PC[Retired]' (for example).
6. Concatenate Hostname To Device Identifier (default, false) - When you select this option, if there is a change in the Cherwell record hostname field, then a new device is created. Note that for time configured in Delete devices that have not been returned from the source in the last X hours (default 48 hours), it may seem that the number of devices has doubled, but this is rectified after that time has passed.