Cherwell IT Service Management
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Cherwell IT Service Management

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Cherwell IT Service Management is a service desk platform enabling automation for process workflows, supporting tasks, and related approvals.

Parameters

  1. Cherwell Domain (required) - The hostname or IP address of the Cherwell server.
  2. User Name and Password (required) - The user name and the password of a read-only user.
  3. Client ID (required) - Enter the client ID created in the CSM Administrator. For details, see Cherwell - Obtaining API Client IDs.
  4. Verify SSL (required, default: False) - Verify the SSL certificate offered by the value supplied in Cherwell Domain. For more details, see SSL Trust & CA Settings.
    • If enabled, the SSL certificate offered by the value supplied in Cherwell Domain will be verified against the CA database inside of Axonius. If the SSL certificate can not be validated against the CA database inside of Axonius, the connection will fail with an error.
    • If disabled, the SSL certificate offered by the value supplied in Cherwell Domain will not be verified against the CA database inside of Axonius.
  5. HTTPS Proxy (optional, default: empty) - A proxy to use when connecting to the value supplied in Cherwell Domain.
    • If supplied, Axonius will utilize the proxy when connecting to the value supplied in Cherwell Domain.
    • If not supplied, Axonius will connect directly to the value supplied in Cherwell Domain.
  6. For details on the common adapter connection parameters and buttons, see Adding a New Adapter Connection.

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Advanced Settings

  1. CI type name whitelist (optional, default: empty) - Specify a comma-separated list of CI types (Configuration Items, such as: computer or mobile device.) in Cherwell.
    • If supplied, all connections for this adapter will only collect devices of the CI types provided in this list.
    • If not supplied, all connections for this adapter will not collect any devices of any CI type.
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NOTE

For details on general advanced settings under the Adapter Configuration tab, see Adapter Advanced Settings.

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