Cherwell IT Service Management
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Cherwell IT Service Management

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Cherwell IT Service Management is a service desk platform enabling automation for process workflows, supporting tasks, and related approvals.

The Cherwell IT Service Management adapter connection requires the following parameters:

  1. Cherwell Domain - IP or the URL of your Cherwell server.
  2. User Name - The user name of a read-only user.
  3. Password - The password of a read-only user.
  4. Client ID - Enter the client ID to be used to get the token.
  5. Verify SSL – Choose whether to verify the SSL certificate of the server.
  6. HTTPS Proxy (optional) – Connect the adapter to a proxy instead of directly connecting it to the domain.
  7. Choose Instance – If you are using multi-nodes, choose the Axonius node that is integrated with the adapter. By default, the 'Master' Axonius node (instance) is used. For details, see Connecting Additional Axonius Nodes.

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