EasyVista Service Manager
  • 20 Mar 2024
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EasyVista Service Manager

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Article Summary

EasyVista is an ITSM (IT Service Management) solution including change, release, incident, problem, and knowledge management.

Types of Assets Fetched

This adapter fetches the following types of assets:

  • Devices

Parameters

  1. Host Name or IP Address (required) - The hostname or IP address of the EasyVista Service Manager server.

  2. Service Manager Account - The Service Manager account as defined in Different Plaform Accounts.

  3. User Name and Password (required) - The credentials for a user account that has the permissions to fetch assets.

  4. Verify SSL - Select whether to verify the SSL certificate of the server against the CA database inside of Axonius. For more details, see SSL Trust & CA Settings.

  5. HTTPS Proxy (optional) - Connect the adapter to a proxy instead of directly connecting it to the domain.

  6. HTTPS Proxy User Name (optional) - The user name to use when connecting to the value supplied in Host Name or IP Address via the value supplied in HTTPS Proxy.

  7. HTTPS Proxy Password (optional) - The password to use when connecting to the server using the HTTPS Proxy.

To learn more about common adapter connection parameters and buttons, see Adding a New Adapter Connection.

EasyVistaServiceManager


Advanced Settings

Note:

Advanced settings can either apply for all connections for this adapter, or you can set different advanced settings and/or different scheduling for a specific connection, refer to ​Advanced Configuration for Adapters.

  • Fetch extra information for devices (required, default false) - Select this option to fetch extra data to add more fields to the device.


Note:

To learn more about Adapter Configuration tab advanced settings, see Adapter Advanced Settings.


APIs

Axonius uses the Service Manager REST API.

Supported From Version

Supported from Axonius version 4.8



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