Freshservice - Update Application

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  • Published on Apr 22, 2025
  • 1 minute(s) read
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Freshservice - Update Application changes the status of the software in Freshservice to blacklisted, ignored, or managed for:

  • Assets returned by the selected query or assets selected on the relevant asset page.

Required Fields

These fields must be configured to run the Enforcement Set.

  • Action name - The name of this Enforcement Action. The system sets a default name. You can change the name.
  • Configure Dynamic Values - Toggle on to enter a Dynamic Value statement. See Creating Enforcement Action Dynamic Value Statements to learn more about Dynamic Value statement syntax.

  • Use stored credentials from the Freshservice adapter - Select this option to use credentials from the adapter connection. By default, the first connection is selected.

    • When you select this option, the Select Adapter Connection drop-down becomes available. Select the adapter connection to use for this Enforcement Action.
    Note:
    To use this option, you must successfully configure a Freshservice adapter connection.

  • Set software status - From the dropdown set the status of the software in Freshservice.

  • Compute Node - The Axonius node to use when connecting to the specified host. For more details, see Connecting Additional Axonius Nodes.

Additional Fields

These fields are optional.

Connection and Credentials

When Use stored credentials from the adapter is toggled off, some of the connection fields below are required to create the connection, while other fields are optional.

  • Freshservice domain - The hostname or IP address of the Freshservice server.
  • API Key – Specify the API Key provided by Freshservice.
  • Verify SSL (optional) - Select whether to verify the SSL certificate of the server against the CA database inside of Axonius. For more details, see SSL Trust & CA Settings.
  • HTTPS Proxy (optional) - Connect the adapter to a proxy instead of directly connecting it to the domain.
  • Throttle API Requests - Select this option to only use 90% of the API total rate limit bandwidth. For example: If a customer has 3000 total API calls allowed per hour, axonius will only produce 2700 calls, and leave the remaining 10% available.

Required Permissions

The stored credentials, or those provided in Connection and Credentials, must have permission to perform this Enforcement Action.

For more details about other Enforcement Actions available, see Action Library.