TOPdesk Enterprise Service Management - Create Asset
  • 12 Dec 2022
  • 2 Minutes to read
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TOPdesk Enterprise Service Management - Create Asset

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The TOPdesk Enterprise Service Management - Create Asset action creates an asset in TOPdesk Enterprise for each asset that matches the parameters of the selected query or assets selected in one of the asset tables.

See Creating Enforcement Sets to learn more about adding Enforcement Actions to Enforcement Sets.

General Settings

  • Enforcement Set name (required) - The name of the Enforcement Set. A default value is added by Axonious. You can change the name according to your needs.
  • Add description (optional) - Click to add a description of the Enforcement Set. It is recommended to describe what the Enforcement Set does.
  • Run action on assets matching following query (required) - Select an asset category and a query. The Enforcement Action will be run on the assets that match the query parameters.
  • Action name - The name of the Main action. A default value is added by Axonious. You can change the name according to your needs.
  • Configure Action Conditions - Toggle on to enter a condition statement. See Configuring Enforcement Action Conditions to learn more about condition statement syntax.

Required Fields

  1. Use stored credentials from the ServiceNow adapter (required) - Select this option to use the first connected TOPdesk adapter credentials.
    NOTE
    To use this option, you must successfully configure a TOPdesk adapter connection.
  2. Template Name (required) - Enter the name of the TOPdesk asset template.

Additional Fields

  1. Host Name or IP Address (optional) – The hostname of the TOPdesk server. Required when there is more than one connection.
  2. User Name or Application Name (optional) – Specify the User Name or Application Name. Required when there is more than one connection.
  3. Password (optional) - Enter the password for a user account that has the permissions required to create assets.
  4. Verify SSL (optional) - Select whether to verify the SSL certificate of the server against the CA database inside of Axonius.  For more details, see  SSL Trust & CA Settings.

  5. HTTPS proxy (optional) - Connect the adapter to a proxy instead of directly connecting it to the domain.

  6. Map Axonius fields to ServiceNow fields (optional) - Use the Field Mapping Wizard to map Axonius fields to fields in TOPdesk. In this way you can transfer data found in Axonius into TOPdesk. The wizard shows you which fields exist on the Axonius system, allowing you to map them easily.
    NOTE

Version Matrix

This adapter has only been tested with the versions marked as supported, but may work with other versions. Please contact Axonius Support if you have a version that is not listed and it is not functioning as expected.

Version Supported Notes
Topdesk API v3 and higher Yes

For more Enforcement Actions, see Manage CMDB Assets Category.



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